Jonathon Lewis
ANNARBOR,MI
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Johnston & Murphy
Detroit, Michigan
04.2019 - 11.2025
- Assisted in managing daily operations and staff scheduling for retail store.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and visual merchandising to enhance store presentation and attract customers.
- Monitored staff performance, provided feedback and coaching to improve service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends and inventory levels to inform management decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Be Relax Spa
Detroit
06.2010 - 09.2019
- Oversaw daily operations to ensure smooth spa services and guest satisfaction.
- Managed staff scheduling to optimize team performance and service availability.
- Developed training programs for new employees to enhance service quality.
- Monitored inventory levels to ensure adequate supplies for all spa services.
- Fostered a positive work environment to encourage teamwork and employee engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
Education
A&P
Universal Technical Institute
Canton , MI 09.2024 - 06.2026
Certified LMT - Myomassology
Irenes School of Massage
Southfield, MI 06.2008 - 06.2009
Madison Heights Highschool
Madison Heights, MISkills
- Customer service
- Employee training
- Team building
- Inventory management
- Retail operations management
- Problem-solving
Timeline
A&P
Universal Technical Institute
09.2024 - 06.2026
Assistant Manager
Johnston & Murphy
04.2019 - 11.2025
General Manager
Be Relax Spa
06.2010 - 09.2019
Certified LMT - Myomassology
Irenes School of Massage
06.2008 - 06.2009
Madison Heights Highschool