Jonathon Lewis
Ann Arbor,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Johnston & Murphy
Detroit, Michigan
04.2019 - 11.2025
- Assisted in managing daily operations and staff scheduling for retail store.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and visual merchandising to enhance store presentation and attract customers.
- Monitored staff performance, provided feedback and coaching to improve service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends and inventory levels to inform management decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
General Manager
Be Relax Spa
Detroit
06.2010 - 09.2019
- Oversaw daily operations to ensure smooth spa services and guest satisfaction.
- Managed staff scheduling to optimize team performance and service availability.
- Developed training programs for new employees to enhance service quality.
- Monitored inventory levels to ensure adequate supplies for all spa services.
- Fostered a positive work environment to encourage teamwork and employee engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Stock Handler
Pactiv Packaging
Canandaigua NY
07.2012 - 01.2014
- Operated forklifts and pallet jacks to safely transport materials within warehouse environment.
- Coordinated inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Monitored product quality during receiving and shipping processes to uphold standards and reduce returns.
- Expedited order processing by efficiently picking, packing, and shipping products according to company standards.
- Reduced loading times at the dock with effective coordination of inbound and outbound shipments.
- Maintained a clean warehouse environment, ensuring efficient operations and minimizing hazards for staff members.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Maintained effective team member communication.
Education
Certified Myomassilogist -
Irenes School of Myomassogly
Southfield, MI08.2017
Certificate of Technical Studies - Airframe And Powerplant
UTI
Canton, MI08.2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Customer rapport
- Adaptability and flexibility
- Organizational skills
Timeline
Assistant Manager
Johnston & Murphy
04.2019 - 11.2025
Stock Handler
Pactiv Packaging
07.2012 - 01.2014
General Manager
Be Relax Spa
06.2010 - 09.2019
Certificate of Technical Studies - Airframe And Powerplant
UTI
Certified Myomassilogist -
Irenes School of Myomassogly