Jonathon Northern
Summary
Versatile Store Team Leader with strong background overseeing operations, sales and merchandising. Led team of employees by training on procedures, customer service and selling skills. Boosted sales by updating store merchandise frequently, creating eye-catching layouts and displaying promotional signage in high-traffic areas.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Leader
Kroger
ROLLA
12.2017 - Current
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to maintain stock availability and organization.
- Coordinated promotional events to enhance customer engagement and sales.
- Assisted with hiring processes to build a strong, effective team.
- Implemented store policies to enhance compliance and operational efficiency.
- Developed schedules to optimize staff coverage during peak hours.
- Collaborated with management on strategic planning for store improvements.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Resolved customer complaints in a professional manner.
- Coached employees to help each reach true potential and expand skill sets.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Adhered to safety protocols when handling hazardous materials or equipment.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Produce Team Lead
Kroger
Rolla
04.2013 - 12.2017
- Led daily operations of produce department to ensure quality and freshness.
- Trained team members on safety standards and proper handling techniques.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Monitored product displays for cleanliness and compliance with company standards.
- Assisted customers with product selection and provided exceptional service.
- Developed schedules for team members to cover shifts effectively and efficiently.
Frozen Lead
Kroger
Rolla
06.2011 - 05.2013
- Supervised frozen department operations and ensured product quality standards.
- Trained staff on safe handling and storage of frozen goods.
- Managed inventory levels to maintain adequate stock in the frozen section.
Education
Construction Trade Degree - Construction Trades
Vocational Technology Center
Rolla, MO 08.2004 - 05.2006
Skills
- Inventory management
- Customer service
- Employee training
- Visual merchandising
Timeline
Assistant Store Leader
Kroger
12.2017 - Current
Produce Team Lead
Kroger
04.2013 - 12.2017
Frozen Lead
Kroger
06.2011 - 05.2013
Construction Trade Degree - Construction Trades
Vocational Technology Center
08.2004 - 05.2006