Leah Hagen
Shakopee,MN
Summary
Experienced Assistant Store Leader with proven success in retail management. Skillset includes overseeing daily operations, ability to handle issues, remain calm under pressure and implement sales strategies to drive revenue growth. Committed to providing exceptional customer service and fostering a positive work environment. Strengths include leadership, conflict resolution, and inventory management.
Overview
18
18
years of professional experience
Work History
Assistant Store Leader
Scheels
Eden Prairie, MN
02.2024 - Current
- Supervision over the Women's Athletic, Swim and Fashion Departments
- Maintain and enforce store policies, procedures, and company standards.
- Develop strategies to increase sales volume and profitability of supervised departments.
- Train, coach and develop staff on customer service, product knowledge and sales techniques.
- Utilize reports to track sales performance against goals
- Create monthly Women's team schedules based on staff availability and peak business times.
- Give Weekly Progress meetings to challenge department sales leaders
- Consultant to Scheels Women's Athletic Buying Team
- Monitor inventory levels and place orders to replenish stock while minimizing excess
- Maintain customer experience on the sales floor
Specialty Shop Manager
Scheels
Moorhead, MN
12.2014 - 02.2019
- Developed and implemented effective merchandising plans that increased product visibility and generated higher sales volume.
- Assisted customers in selecting appropriate items based on their individual needs.
- Analyzed market trends and identified opportunities for growth within the women's apparel department.
- Managed inventory levels, ensuring adequate supply of products for sale.
- Established and maintained relationships for Advertisement and Sponsorship with Local High Schools and Youth Organizations.
Lead Buyer
MMI Overstock/MODE
Fargo, ND
09.2006 - 12.2014
- Bought and sold overstock, offprice, liquidation and salvage inventory
- Negotiated product prices, delivery schedules, terms and contractual issues with suppliers
- Maintained supplier relationships, traveled to manufacturing HQs to asses/negotiate inventory values
- Monitored product margins and managed product resales
- Traveled to the Franchised Outlet Boutiques to setup, train, merchandise and meet with new Franchisees.
Education
Bachelor of Science - Art Education
Minnesota State University - Moorhead
Moorhead, MN01-2008
Skills
- Team Management
- Customer Relationships
- Competitor Monitoring
- Store Merchandising
- Inventory Management
- Marketing and Promotions
- Sales Coaching
- Sales Analysis
- Training and mentoring
- Timeline Management
- Margin and OTB Management
Timeline
Assistant Store Leader
Scheels
02.2024 - Current
Specialty Shop Manager
Scheels
12.2014 - 02.2019
Lead Buyer
MMI Overstock/MODE
09.2006 - 12.2014
Bachelor of Science - Art Education
Minnesota State University - Moorhead