Jonathon Parker
Fairport
Summary
Results-oriented manager with extensive experience in operational supervision and staff training within the food service industry. Expertise in food safety compliance and time management, contributing to increased workflow efficiency and exceptional customer service.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Server
Applebee's Grill + Bar
Fairport
01.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and communicated special requests to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Assisted team members during peak hours to enhance workflow efficiency.
- Processed payments accurately using point-of-sale system.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Manager on Duty
Periton hots
Fairport
04.2025 - 01.2026
- Supervised daily operations during shifts at Periton Hots.
- Managed staff schedules and delegated tasks efficiently.
- Ensured compliance with health and safety regulations consistently.
- Trained new employees on operational procedures and policies.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
Kitchen Manager
Dorado on park ave
Rochester
05.2021 - 11.2024
- Managed kitchen staff to ensure efficient daily operations and exceptional service.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Developed menu items based on seasonal ingredients and customer preferences.
- Trained new employees on kitchen procedures and food handling techniques.
- Coordinated with suppliers to source high-quality ingredients for menu offerings.
- Implemented standard operating procedures to improve kitchen workflow efficiency.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Developed and implemented kitchen policies, procedures and quality standards.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
Education
Rotterdam Mohonasen High School
Rotterdam , NySkills
- Customer service
- Order management
- Food safety compliance
- Point-of-sale operation
- Inventory management
- Staff training
- Operational supervision
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Reliability
- Calm demeanor
- Cash handling
- Dining area maintenance
- Guest relations management
- Daily specials memorization
- Workflow efficiency
- Food and beverage pairings
- Exceptional customer service
- Server training
- Servesafe citified
Certification
- Servesafe
Timeline
Manager on Duty
Periton hots
04.2025 - 01.2026
Server
Applebee's Grill + Bar
01.2025 - Current
Kitchen Manager
Dorado on park ave
05.2021 - 11.2024
Rotterdam Mohonasen High School