Jonathon Wilkins
Geneva,NY
Summary
Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work History
Outside Sales Representative
HEP Sales
Geneva, NY
07.2022 - 01.2026
- Developed relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed territory by planning weekly schedules and prioritizing client visits.
- Addressed client inquiries promptly, ensuring high levels of service satisfaction.
- Attended industry events to network and identify potential business opportunities.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Gathered data on competitors' products, prices, and sales techniques.
Department Manager
Lowes Home Improvment
Geneva, NY
11.2014 - 05.2022
- Oversaw daily operations of store departments and ensured efficient workflow.
- Managed inventory levels and coordinated restocking of merchandise.
- Trained and mentored staff to enhance customer service skills.
- Resolved customer inquiries and concerns in a timely manner.
- Developed staff schedules to optimize labor efficiency and coverage.
- Conducted regular performance evaluations and provided constructive feedback.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Ensured compliance with all safety regulations in the workplace.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
Soldier
US Army
Geneva, NY
03.2008 - 03.2014
- Trained soldiers in tactical operations and military protocols.
- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Coordinated logistics for troop movements and supply chain management.
- Operated advanced weaponry and equipment during training exercises.
- Led teams in simulated combat scenarios to enhance readiness and teamwork.
- Developed training programs to improve skills and operational readiness of personnel.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Displayed leadership in accomplishing assignments and learning new skills.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Participated in joint training exercises with allied forces to build relationships between nations.
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel.
Education
Waterloo High School
Waterloo, NYSkills
- Client relationship management
- Territory planning
- Product demonstration
- Sales negotiation
- Customer service
- Team leadership
- Staff training
- Performance evaluation
- Problem solving
- Time management
- Conflict resolution
- Strategic thinking
- Business development
- Client needs assessment
- Self-sufficient
- Customer relationship management
- New business prospecting
- Resolution-oriented
- Basic math functions
- Profit margins
- Strategic negotiations
- Verbal and written communication
- Territory networking
- Closing techniques
- Appointment setting
- Territory management
- Friendly and cheerful
- Field sales
- Sales forecasting
- High energy
- Market planning
- Closing sales
- Active listening
- Persuasive negotiator
- Phone and email etiquette
Timeline
Outside Sales Representative
HEP Sales
07.2022 - 01.2026
Department Manager
Lowes Home Improvment
11.2014 - 05.2022
Soldier
US Army
03.2008 - 03.2014
Waterloo High School