JonCarlo Fillari
Clearlake
Summary
Experienced patient access representative specialist at Sutter Lakeside Hospital, recognized for strong organizational and time management abilities. Consistently enhances patient satisfaction through effective communication and extensive healthcare knowledge. Skilled in utilizing computer systems and various software to streamline operations.
Overview
4
4
years of professional experience
Work History
Patient Access Registrar
Sutter Health
10.2024 - Current
- Optimized appointment scheduling by accurately recording patient preferences and balancing provider schedules.
- Enhanced patient satisfaction through efficient registration and insurance verification processes.
- Secured confidential medical records in compliance with HIPAA standards to protect patient privacy.
- Determined financial needs of patients, referring eligible individuals to appropriate assistance programs.
- Performed patient registration and scheduling duties as initial contact for medical office visits.
- Resolved patient financial issues by following established guidelines and procedures.
- Maintained strict confidentiality of personal health information as mandated by HIPAA regulations.
- Contributed to positive work environment by delivering exceptional customer service to patients and colleagues.
Associate
WalMart
09.2021 - 08.2023
- Established positive rapport with customers to determine needs and sell merchandise
- Supported customers by offering advice, recommending products based upon needs, and upselling additional products
- Fielded customer complaints and negotiated solutions
Education
Associates - Computer Science
Mendocino College
Ukiah, CA08.2025
High School Diploma - undefined
Richard H. Lewis
Clearlake, CA05.2017
High School Diploma - undefined
Lower Lake High School
Lower Lake, CA05.2016
Skills
- Patient registration software knowledge
- Proficient in Microsoft Office suite
- Customer service and attentive listening
- Adaptability and time efficiency
- HIPAA regulations adherence
- Email and calendar organization
- Management of schedules
Timeline
Patient Access Registrar
Sutter Health
10.2024 - Current
Associate
WalMart
09.2021 - 08.2023
Associates - Computer Science
Mendocino College
High School Diploma - undefined
Richard H. Lewis
High School Diploma - undefined
Lower Lake High School
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