Jonda Epps
Princeton,NC
Summary
Dynamic Account Executive with a proven track record at Aveanna Home Health, excelling in client relationship building and strategic selling. Boosted client satisfaction and exceeded sales targets through effective account management and communication skills. Demonstrated ability to drive new business and forge lasting relationships, enhancing company reputation and client loyalty.
Overview
21
21
years of professional experience
Work History
Account Executive
Aveanna Home Health
Fayetteville, NC
08.2019 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Account Executive
Well Care Home Health
Raleigh, NC
01.2018 - 05.2019
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Case Manager's Assistant
UNC Johnston
Smithfield, NC
04.2017 - 03.2019
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Ensured compliance with agency policies and regulations through meticulous record-keeping and reporting practices.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Streamlined case management processes for increased efficiency and better client outcomes.
- Developed strong relationships with community partners to enhance collaboration on behalf of clients.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
Infant Teacher
First Baptist Child Development Center
Goldsboro, NC
09.2015 - 04.2016
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
CYP Program Assistant
Himawari SAP
Okinawa, Japan
10.2012 - 07.2014
- Enhanced CYP program quality by developing and implementing age-appropriate curriculum and activities.
- Contributed to increased parent satisfaction by providing regular communication on child development progress and program updates.
- Improved participant engagement through the creation of diverse learning environments catering to various learning styles.
- Promoted inclusion and diversity by creating lesson plans that incorporated cultural competency components.
- Provided guidance during group activities, promoting teamwork, collaboration, problem-solving skills among participants actively involved.
- Participated in ongoing professional development opportunities, enhancing abilities as a CYP Program Assistant.
Case Management Assistant
UNC Johnston Health
Smithfield, NC
08.2008 - 07.2009
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Promoted patient independence through education on self-care techniques and available resources.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Attended regularly scheduled case management and staff meetings.
- Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
Certified Nursing Assistant
Greenbriar Nursing Home
Wheelersburg, OH
02.2003 - 12.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
No Degree - Certified Nursing Assistant (CNA)
Scioto County Career Technical Center
Lucasville, OH06.2003
High School Diploma -
Greenup County High School
Greenup05.2002
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Strategic selling
- Territory Management
Timeline
Account Executive
Aveanna Home Health
08.2019 - Current
Account Executive
Well Care Home Health
01.2018 - 05.2019
Case Manager's Assistant
UNC Johnston
04.2017 - 03.2019
Infant Teacher
First Baptist Child Development Center
09.2015 - 04.2016
CYP Program Assistant
Himawari SAP
10.2012 - 07.2014
Case Management Assistant
UNC Johnston Health
08.2008 - 07.2009
Certified Nursing Assistant
Greenbriar Nursing Home
02.2003 - 12.2007
No Degree - Certified Nursing Assistant (CNA)
Scioto County Career Technical Center
High School Diploma -
Greenup County High School