Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonda Raborn

Wichita Falls,TX

Summary

Dynamic Assistant Store Manager at Cefcostores with proven expertise in customer service and retail operations. Recognized for enhancing customer experience and mentoring staff, while efficiently managing inventory and POS systems. Strong problem-solving skills and a commitment to maintaining high standards led to improved customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Cefcostores
01.2023 - 06.2025
  • Contributed to maintaining high standards of customer service during daily operations.
  • Supported inventory management through accurate stock counts and effective merchandise organization.
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Engaged customers by providing product knowledge and addressing inquiries effectively.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Housekeeping Cleaner

Bangs Nursing Home and Rehabilitation
08.2022 - 10.2022
  • Maintained cleanliness and sanitation in patient rooms and common areas to enhance resident comfort.
  • Operated industrial laundry equipment to ensure timely cleaning and delivery of linens and personal garments.
  • Assisted in inventory management by tracking supplies and notifying management of low stock levels.
  • Followed safety protocols to minimize hazards during cleaning and laundry operations, ensuring compliance with health regulations.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Performed thorough cleaning of guest rooms, ensuring high cleanliness standards and guest satisfaction.
  • Managed laundry operations, including sorting, washing, drying, and folding linens efficiently.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Cashier

Allsups Convience Store
06.2021 - 08.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining store inventory through regular stock checks and restocking.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Ensured cleanliness and organization of checkout areas to enhance customer experience.
  • Managed cash drawer accurately, balancing at shift end without discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

ACE
01.2019 - 04.2020
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining store inventory through regular stock checks and restocking.
  • Ensured cleanliness and organization of checkout areas to enhance customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Housekeeper

Double B Foods
05.2017 - 08.2017
  • Maintained cleanliness and hygiene standards throughout the facilitate.
  • Operated cleaning equipment effectively to ensure thorough sanitation of all areas.
  • Collaborated with team members to streamline cleaning processes, improving overall efficiency.
  • Adapted quickly to changing priorities and tasks in fast-paced environments while maintaining quality standards.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from oven, and cooler areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Cashier

Whataburger
04.2016 - 08.2016
  • Processed transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Handled customer complaints professionally, resolving issues promptly to retain customer loyalty.
  • Implemented best practices for maintaining security protocols during cash transactions to minimize risks.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

N/A - Photography

Texas State Technical College
Waco, TX

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • POS systems
  • POS systems operations
  • Inventory counting
  • Records management
  • Microsoft Office Suite
  • Database management
  • Systems and software expertise

Timeline

Assistant Store Manager

Cefcostores
01.2023 - 06.2025

Housekeeping Cleaner

Bangs Nursing Home and Rehabilitation
08.2022 - 10.2022

Cashier

Allsups Convience Store
06.2021 - 08.2021

Cashier

ACE
01.2019 - 04.2020

Housekeeper

Double B Foods
05.2017 - 08.2017

Cashier

Whataburger
04.2016 - 08.2016

N/A - Photography

Texas State Technical College

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Jonda Raborn