Jonelle Clarke
Mount Vernon,NY
Summary
Certified Pharmacy Technician with 5+ years of experience filling prescriptions, processing insurance claims, and maintaining customer relations in high-traffic pharmacies. Highly motivated and eager, seeking to use a long track record of excellent customer service, as well as advance pharmaceutical knowledge and training to fulfill the role at a prestigious inpatient institution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
New York City
05.2021 - Current
- Accountable for technician hiring, onboarding, training, and scheduling.
- Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
- Accountable for identifying gaps in pharmacy operations knowledge among team members.
- Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
- Delegates task and ensure the completion of tasks listed in the core workflow.
- Liaison for placing pharmacy technician students from ABC training center for internship.
Senior Pharmacy Technician
Walgreens Pharmacy
New York City
12.2020 - Current
- Overseeing daily duties of junior pharmacy technicians, including restocking and filling prescriptions and answering Intercom database/insurance questions.
- Holding meetings with team members and delegating tasks for day-to-day workflow.
- Holding one-on-one meetings with individual technicians to conduct coaching cards, as well as yearly reviews.
- Training and onboarding new hires on daily tasks with company’s policy and guidelines.
Education
Associates - Liberal Arts and Sciences
Bronx Community College
01.2020
Practical Nursing - undefined
Jersey College, School of Nursing
02.2026
Certification
- PTCB Certification, 2020-12-01
- CPR Certification, 2021-02-01
- Immunization Certification, 2021-02-01
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - Current
Senior Pharmacy Technician
Walgreens Pharmacy
12.2020 - Current
Associates - Liberal Arts and Sciences
Bronx Community College
Practical Nursing - undefined
Jersey College, School of Nursing