JoNelle Hyde
Antioch,TN
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated and eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Advisor
Travel With JoNelle
Antioch, TN
06.2018 - Current
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Performed outbound guest and reservation follow-up via phone and email on daily basis.
- Managed customer accounts by updating personal information such as contact details or payment methods when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Manager
Great Clips
Brentwood, TN
06.2015 - Current
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
Salon Manager
MasterCuts - Regis
Antioch, TN
02.2008 - 07.2010
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Created monthly reports that tracked progress towards goals set by ownership.
- Recruited, hired, evaluated and disciplined service staff members.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
Customer Service Representative
Asurion
Nashville, TN
02.2007 - 06.2008
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Business Administration
Herzing University
Dearborn, MI08-2011
Skills
- Client Networking
- CRM system
- Customer Relations
- Proficient in Microsoft Office
- Data Entry
- Scheduling
- Customer Relations Understanding
- Training and Mentoring
- Recruitment and Hiring
Certification
- Active Cosmetology License| State of Tennessee
- Notary Public| State of Tennessee
Timeline
Travel Advisor
Travel With JoNelle
06.2018 - Current
Manager
Great Clips
06.2015 - Current
Salon Manager
MasterCuts - Regis
02.2008 - 07.2010
Customer Service Representative
Asurion
02.2007 - 06.2008
Associate of Science - Business Administration
Herzing University