Summary
Overview
Work History
Skills
Timeline
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Jonelle Langer

Summary

Proven Bartender with a track record of enhancing customer satisfaction at Park City Pub, adept in wine and liquor expertise and fostering warm relationships. Excelled in responsible alcohol service, boosting loyalty through personalized recommendations and efficient problem-solving. Skilled in both hospitality and basic accounting, consistently prioritized guest needs, achieving significant repeat patronage.

Overview

26
26
years of professional experience

Work History

Bartender/Server

Park City Pub
03.2015 - 12.2024


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.


  • Built relationships with vendors to manage orders.

Bartender

The Station on Alberta
03.2011 - 03.2015


  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Distillery/Golf Course Bar/Tasting Room Attendant

Mcmenamins Edgefield
08.1998 - 03.2012


  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.
  • Poured wines according to quality and service standards
  • Provided informed wine suggestions to tasting room guests.

Skills

  • Health codes compliance
  • Basic accounting
  • Bar restocking
  • Classic cocktails
  • Point of sale systems
  • Hospitality and accommodation
  • Cash and credit transactions
  • Wine and liquor expertise
  • Responsible alcohol service

Timeline

Bartender/Server

Park City Pub
03.2015 - 12.2024

Bartender

The Station on Alberta
03.2011 - 03.2015

Distillery/Golf Course Bar/Tasting Room Attendant

Mcmenamins Edgefield
08.1998 - 03.2012

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Jonelle Langer