Jonelle Mousaw
Waterford,NY
Summary
Dedicated and versatile professional with a wide range of experience in various fields, all revolving around providing exceptional customer service, managing multiple responsibilities, and fostering positive customer relationships. Seeking to utilize my diverse skills and experiences to contribute effectively in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Lash Artist
Lashed By Jonelle (Self Employed)
05.2021 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Invested in continuous professional development to stay up-to-date with the latest industry trends and techniques, resulting in a broadened range of services offered to clients.
Lash Artist
Lash Blvd
06.2017 - 05.2021
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.
Lash Artist
Society Of Lash
05.2016 - 06.2017
- Utilized exceptional customer service skills throughout lash consultations and services.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Receptionist
Society Of Lash
03.2016 - 05.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Hair Stylist
Bella Donna
04.2015 - 07.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
Receptionist
Barton Birks Chevrolet Cadillac
09.2012 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Server
Orange County Choppers Cafe
06.2014 - 06.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2013
Skills
- Social Media Marketing
- Product Sales
- Relationship Building
- Professionalism and Etiquette
- Hygiene and Sanitation
- Patience and Calmness
- Appointment Scheduling
Timeline
Lash Artist
Lashed By Jonelle (Self Employed)
05.2021 - Current
Lash Artist
Lash Blvd
06.2017 - 05.2021
Lash Artist
Society Of Lash
05.2016 - 06.2017
Receptionist
Society Of Lash
03.2016 - 05.2016
Hair Stylist
Bella Donna
04.2015 - 07.2016
Server
Orange County Choppers Cafe
06.2014 - 06.2015
Receptionist
Barton Birks Chevrolet Cadillac
09.2012 - 04.2016
High School Diploma -
Newburgh Free Academy
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