Jonelle Munoz
San Antonio,Texas
Summary
Dedicated and customer-focused server with over four years of experience in the hospitality industry. Skilled in delivering exceptional dining experiences, multitasking in fast-paced environments, and maintaining a high level of professionalism. Adept at handling customer inquiries, ensuring accurate order processing, and fostering a welcoming atmosphere. Passionate about providing top-tier service and contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Smashin Crab
10.2020 - 03.2025
- Delivered outstanding customer service by efficiently taking and delivering orders, addressing guest needs, and ensuring satisfaction.
- Maintained extensive knowledge of the menu, including ingredients and preparation methods, to provide accurate recommendations and answer customer inquiries.
- Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage service.
- Processed payments, handled cash, and managed POS transactions with accuracy and efficiency.
- Assisted in training new servers, fostering a team-oriented environment, and promoting best service practices.
- Successfully handled high-volume shifts, demonstrating strong time management and multitasking abilities.
Server
Tiu Steppis Osteria
05.2017 - 08.2019
- Greeted guests warmly and managed seating arrangements to optimize service flow.
- Delivered exceptional service by taking accurate orders and ensuring timely food and beverage delivery.
- Provided detailed menu knowledge and recommendations, enhancing the dining experience.
- Managed cash and credit transactions with accuracy and professionalism.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Assisted in training and mentoring new staff members to uphold high service standards.
Server
Buddy V's
02.2018 - 05.2019
- Provided high-quality dining experiences by delivering prompt and friendly service to guests.
- Assisted customers with menu selections, offering recommendations based on dietary preferences and restaurant specialties.
- Managed multiple tables efficiently in a fast-paced environment, ensuring accuracy and guest satisfaction.
- Handled customer concerns with professionalism, ensuring a positive dining experience.
- Collaborated with team members to improve workflow and enhance overall guest satisfaction.
Education
Associate of Science - Nursing
Northwest Vista College
San Antonio, TX05-2021
High School Diploma -
William Howard Taft
San Antonio, TX06-2020
Skills
- Customer Service Excellence
- Strong Communication & Interpersonal Skills
- Team Collaboration
- POS System & Cash Handling
- Menu Knowledge & Upselling Techniques
- Problem-Solving & Conflict Resolution
- Fast-Paced Environment Adaptability
- Food Safety & Sanitation Compliance
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Basic Life Support Certification (BLS)
Timeline
Server
Smashin Crab
10.2020 - 03.2025
Server
Buddy V's
02.2018 - 05.2019
Server
Tiu Steppis Osteria
05.2017 - 08.2019
Associate of Science - Nursing
Northwest Vista College
High School Diploma -
William Howard Taft
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