Jones Charita

**Customer Service Excellence:**

- Resolved customer complaints promptly and effectively, maintaining a professional demeanor and ensuring a positive company image.

- Collaborated with airline staff to address and manage flight delays or cancellations, minimizing inconvenience for passengers and maintaining high levels of customer satisfaction.

- Provided accurate and comprehensive information to customers by staying well-informed of airline policies, procedures, and promotions.

**Safety and Compliance:**

- Ensured compliance with all safety regulations and protocols, upholding the highest standards of airline transportation safety.

- Conducted safety briefings and training sessions for staff, enhancing their understanding and implementation of safety procedures and protocols.

- Regularly updated safety training materials to reflect the latest industry standards and best practices.

**Employee Training and Development:**

- Trained and mentored fellow employees, assisting them in setting achievable goals and creating realistic action plans for personal and professional growth.

- Developed and delivered comprehensive training programs focused on customer service, safety procedures, and operational efficiency.

- Provided one-on-one mentoring to help individuals reach their full potential within the organization, fostering a culture of continuous improvement and professional development.

- Assisted mentees in identifying their strengths and areas for improvement, guiding them toward successful career advancement.

**Team Collaboration and Support:**

- Worked closely with airline staff across various departments to ensure seamless operations and exceptional customer service.

- Supported team members in high-pressure situations, offering guidance and assistance to maintain smooth and efficient service delivery.

- Facilitated communication between different teams to enhance coordination and address any operational challenges effectively.

**Store Manager Trainer, Footlocker, Inc.**

*Chicago, IL*

*September 2005 – June 2020*

- Trained across all divisions and completed projects for Foot Locker, Inc.**Managerial Trainer:**- Trained and promoted 10 managers whom are still currently employed with Footlocker Inc.- Partnered with all levels of management, including Sales, District, and Regional Managers.- Facilitated safety-related training and development programs on the behalf of the Footlocker Inc.

**Human Resources Responsibilities:**

- Organized job fairs and facilitated on-site interviews for eligible candidates.

- Led weekly informative and directional meetings to implement company standards.

- Executed company operational directives to team members.

- Coordinated the onboarding training process for new hires.

**Finance Management:**

- Maintained at or above average productivity in the Central/Midwest Region.

- Led sales efforts exceeding $1M in revenue, achieving progressively larger outcomes.

- Managed stores with annual revenue over $4M, overseeing 20 plus employees.

**Team Leadership:**

- Consistently led by example for peers and trainees.

- Facilitated monthly and quarterly Assistant Manager Meetings.

- Led Product Knowledge Meetings with several local and global vendors.

- Conducted Monthly Market Meetings to assess sales, personnel, and operational standards.

- Cross-trained with human resources, fair employment, loss prevention, safety, and marketing/buying teams.

**Additional Responsibilities:**

- Developed and administered evaluations of existing programs to determine the effectiveness of training content and teaching methodology.

- Identified and revised training materials.

- Led training activities and conducted needs assessments to evaluate the success of training programs, ensuring safety and success.