Jonese Tucker
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Ortho Patient Access Representative
Formativ Health
Jacksonville, FL
06.2019 - 05.2020
- Answer high volume incoming calls to coordinate and schedule appointments
- Collect patient personal data and insurance information
- Direct calls to other departments as needed
- Relay necessary messages to staff
- Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Fraud Analyst
Citibank
Jacksonville, FL
01.2016 - 09.2017
- Developed a trusting relationship with the client, while acting to reduce fraud exposure in its earliest stages
- Performed investigations of suspicious consumer activity and possible fraud trends
- Deciphered suspicious and abnormal activity within seemingly regular activity.
Customer Service Rep
AllState
Jacksonville, FL
03.2014 - 03.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated understanding of customer service call script within specified timeframes
- Developed effective relationships with all call center departments through clear communication.
Customer Service Representative
Contemporary Staffing Solutions
Jacksonville , FL
12.2012 - 12.2014
- Maintained confidentiality of bank records and client information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Help with management in client feedback to better service our clients.
Education
High School Diploma - undefined
Andrew Jackson High School
Skills
- Customer Service
- Multitasking and Organization
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Customer Satisfaction
- Verbal and Written Communication
- Patient Health Information Access
- Medical Services Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Ortho Patient Access Representative
Formativ Health
06.2019 - 05.2020
Fraud Analyst
Citibank
01.2016 - 09.2017
Customer Service Rep
AllState
03.2014 - 03.2015
Customer Service Representative
Contemporary Staffing Solutions
12.2012 - 12.2014
High School Diploma - undefined
Andrew Jackson High School
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