Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Assistant ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Revere, MA, US
Open to relocation: Yes
Open To Work
Jones Eden Mervilus
Assistant Manager
Revere,MA
Work Preference
Summary
Sales professional with proven success in expanding customer base by 20% at Herb Chambers Toyota Boston through strategic CRM utilization. Expertise in developing effective sales strategies and resolving customer issues efficiently. Demonstrated ability in multitasking, prioritizing tasks, and delivering impactful sales presentations, supported by strong communication and leadership skills that drive team performance and enhance customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Professional
Herb Chambers Toyota Boston
Boston, MA
05.2024 - Current
- Conducted product demonstrations and presentations for potential buyers.
- Developed and executed sales strategies, increasing customer base and revenue.
- Generated leads through cold calling, networking, and email campaigns.
- Maintained relationships with existing customers to drive repeat sales.
- Resolved customer complaints efficiently and professionally.
- Utilized CRM software to track interactions and monitor progress toward goals.
Assistant Manager
United People’s bank
Belmont, MA
02.2021 - 04.2024
- Organized training sessions for new hires to acclimate to workplace environment.
- Supervised daily operations including scheduling shifts and assigning duties.
- Maintained up-to-date knowledge of the company's products and services.
- Managed customer service inquiries and complaints to ensure timely resolution.
- Provided guidance to junior staff on daily tasks, projects, and objectives.
- Reviewed employee performance and delivered ongoing feedback to enhance productivity.
- Planned and led team meetings to assess business results and communicate priorities.
- Evaluated individual and team performance to identify improvement opportunities.
Immigration Consultant
IFSI
Boston, MA
05.2018 - 02.2021
- Analyzed potential risks of each case to identify individual circumstances.
- Assisted clients in accurately completing forms per specific requirements.
- Monitored pending cases with government agencies to ensure timely processing.
- Provided guidance on obtaining visas, green cards, and citizenship status.
- Prepared legal documents including affidavits, appeals, waivers, and letters of support.
- Advised clients on impacts of changing immigration laws on eligibility status.
- Responded promptly to client inquiries regarding applications or related matters.
- Developed strategies to help clients navigate obstacles during application processes.
Supervisor
CVS
Dorchester, MA
06.2015 - 05.2018
- Tracked shipments from suppliers, confirming timely receipt of goods.
- Balanced cash drawer at shift start and end to ensure accuracy.
- Responded promptly to customer inquiries, delivering exceptional service.
- Developed training materials for new hires and existing employees.
- Supervised customer service staff, ensuring high-quality service delivery.
- Generated reports on inventory activity, including shortages and overages.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts Dartmouth
North Dartmouth, MA06-2021
High School Diploma -
TechBoston Academy
Boston, MA06.2017
Skills
- MS Office 365 and Microsoft Word
- Multitasking and prioritizing
- Organization and technical skills
- Sales strategies
- Training development
- Effective communication
- Adaptability to change
- Problem solving
- Time management
- Employee scheduling
- Staff training and development
- Staff management
- Recruiting and interviewing
- Business development understanding
- Performance reviewing
- Policy enforcement
- Customer relations
- Articulate and assertive
- Attentiveness and critical thinking
- Flexible and customer relationship building
- Cash handling and sales presentations
- Client presentations
- Sales and marketing strategies
- Customer relationship management
- Customer service
- Employee training
- Team leadership
- Complaint resolution
- Performance evaluation
Affiliations
- Finance Committee at New Life Christian Boston
Languages
- English
- French
- Haitian Creole
References
References available upon request.
Timeline
Sales Professional
Herb Chambers Toyota Boston
05.2024 - Current
Assistant Manager
United People’s bank
02.2021 - 04.2024
Immigration Consultant
IFSI
05.2018 - 02.2021
Supervisor
CVS
06.2015 - 05.2018
Bachelor of Science - Business Administration And Management
University of Massachusetts Dartmouth
High School Diploma -
TechBoston Academy