Jonessa Hernandez
Joliet,IL
Summary
Organized and efficient Office Coordinator known for high productivity and task completion. Specialize in administrative support, workflow coordination, and time management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Illinois state police bureau of identification
Joliet, IL
10.2023 - Current
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions regarding expungements.
- Researched and prepared reports required by management or governmental agencies.
- Material filing systems for confidential employee records and reports.
- Transmitted information or documents to customers through email and mailings.
Store Manager
Tropical Smoothie Cafe
Joliet, IL
11.2022 - 11.2023
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created weekly work schedules for store personnel.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Updated POS system with new products and promotional offers.
Recruitment Coordinator
Nexus Employment Solutions Plus
Elwood, Illinois
06.2022 - 12.2022
- Conducted exit interviews and completed employment termination paperwork.
- Hired employees and processed hiring-related paperwork.
- Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.
- Addressed harassment allegations, work complaints or other employee concerns.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Organized applicant drug tests and obtained results.
Manager
Chick-fil-A
Joliet, Illinois
12.2020 - 12.2021
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained work area and kept cash drawer organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Joliet Central Highschool
Joliet, Illinois05-2022
Skills
- Schedule coordination
- Customer service
- Scheduling
- Office management
- Database entry
- File management
- POS operation
- Cash handling proficiency
Timeline
Office Coordinator
Illinois state police bureau of identification
10.2023 - Current
Store Manager
Tropical Smoothie Cafe
11.2022 - 11.2023
Recruitment Coordinator
Nexus Employment Solutions Plus
06.2022 - 12.2022
Manager
Chick-fil-A
12.2020 - 12.2021
High School Diploma -
Joliet Central Highschool