Jonette Kruse
Plattsmouth,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Account Manager
Class Valuation
07.2019 - 11.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client reports.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of appraisal process.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - Business
Valley Community College
Van Nuys, CAHigh School Diploma -
Verdugo Hills Senior High School
Tujunga, CA06.1983
Skills
- Customer Service
- Account Servicing
- Account Servicing Skills
- Order Processing
- Invoice Balancing
- Client Relations
- Cold Calling Skills
- Credit Checks and Collections
- Outbound Telephone Marketing
Timeline
Account Manager
Class Valuation
07.2019 - 11.2023
No Degree - Business
Valley Community College
High School Diploma -
Verdugo Hills Senior High School
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