Jonh Harold Avellaneda Masmela
Administrador Financiero
Miami Beach,FL
Summary
Driven Bellman with proven track record at Breakwater Hotel, excelling in guest relations and luggage handling. Demonstrated ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in hotel operations and guest services, with a knack for multitasking and adaptability. Committed to maintaining professionalism and a team player mentality, significantly improving guest experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Bellman
Breakwater Hotel
11.2021 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to and from rooms and assisted with baggage.
Housekeeping Supervisor
Hotel Breakwater
Miami , Florida
07.2022 - 05.2023
Gerente Administrativo
Multiservicios trámites y asesorías
Bogotá CL, Cundinamarca
10.2011 - 10.2021
Asistente Gestión Humana
Bancolombia
Bogotá , Cundinamarca
10.2005 - 10.2011
Skills
- Team player mentality
- Reliability and punctuality
- Safety policies and procedures
- Hotel operations understanding
- Guest Services
- Guest Relations
- Professional Appearance
- Foreign language proficiency
- Proper luggage handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
Languages
Spanish
Full Professional
Timeline
Housekeeping Supervisor
Hotel Breakwater
07.2022 - 05.2023
Bellman
Breakwater Hotel
11.2021 - Current
Gerente Administrativo
Multiservicios trámites y asesorías
10.2011 - 10.2021
Asistente Gestión Humana
Bancolombia
10.2005 - 10.2011
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