Joni Cavin
Rochester
Summary
Dedicated Client Service Representative with over 11 years of experience in customer support. Known for effective communication and timely responses to client inquiries, ensuring high levels of customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Client Service Representative
Scatter Creek Animal Clinic
Rochester, WA
06.2015 - Current
- Managed client inquiries and provided timely responses to service requests.
- Maintained accurate records of client interactions and medical histories in clinic database.
- Facilitated scheduling of appointments and follow-up visits for clients and their pets.
- Trained new staff members on customer service protocols and clinic procedures.
- Managed collections for overdue accounts.
- Generated monthly statements in a timely manner.
Cashier
Speedway Grocery
Rochester, WA
04.2014 - 06.2015
- Processed high-volume transactions accurately and efficiently, ensuring customer satisfaction.
- Ensured cash register integrity through accurate cash handling and timely reconciliation.
- Guided customers with product inquiries, improving shopping experience and fostering loyalty.
- Managed inventory levels to maximize product availability and meet customer demand.
Cashier
Larry's Chevron
Rochester, WA
12.2009 - 04.2014
- Assisted customers with product inquiries, enhancing overall shopping experience and loyalty.
- Collaborated with team members to streamline checkout procedures, improving service speed.
- Trained new staff on company policies and effective customer service techniques, fostering a supportive work environment.
- Implemented inventory management practices to minimize stock discrepancies and optimize product availability.
Receptionist
Lewis County Historical Museum
Chehalis, WA
2008 - 2011
- Managed phone inquiries, providing timely and accurate responses that improved visitor satisfaction.
- Greeted and assisted visitors, enhancing their understanding of exhibits and programs.
- Maintained organized front desk area, enhancing visitor experience through a welcoming environment.
- Oversaw gift shop operations and inventory management, contributing to a seamless shopping experience.
Education
High School Diploma -
Rochester High School
Rochester, WASkills
- Customer support
- Call center experience
- Complaint handling
- Transaction handling
- Invoice management
- Account management
- Customer focus
- Meeting deadlines
- Teamwork and collaboration
- Communication
- Organized
- Prompt
Timeline
Client Service Representative
Scatter Creek Animal Clinic
06.2015 - Current
Cashier
Speedway Grocery
04.2014 - 06.2015
Cashier
Larry's Chevron
12.2009 - 04.2014
Receptionist
Lewis County Historical Museum
2008 - 2011
High School Diploma -
Rochester High School