Joni Brewer
Middletown ,OH
Summary
With over 30 years of customer service excellence, notably at Premier Health Network, I excel in multitasking and fostering team collaboration. My proactive approach in managing sensitive patient data and resolving complaints has significantly enhanced patient satisfaction and loyalty. Skilled in administrative support and adept at communicating effectively, I drive continuous improvement in a workplace setting.
Overview
33
33
years of professional experience
Work History
Lead Patient Services Coordinator
Premier Health Network
Middletown, OH
01.2009 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
Patient Services Representative
Middletown Regional Hospital/Atrium Medical Center
Middletown, OH
10.1991 - 12.2008
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Took copayments and compiled daily financial records.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
Education
High School Dipolma -
Monroe High School
Monroe, Ohio1982
Skills
- 30 plus years of customer service experience
- Knowledge of medical terminology
- Multitasking and Organization
- Extensive experience with with EPIC software
- Phone and Email Etiquette
- Calm and Effective Under Pressure
Timeline
Lead Patient Services Coordinator
Premier Health Network
01.2009 - Current
Patient Services Representative
Middletown Regional Hospital/Atrium Medical Center
10.1991 - 12.2008
High School Dipolma -
Monroe High School