Joni Cook
San Jose,CA
Summary
Experienced with handling front desk responsibilities, including greeting visitors and managing communication channels. Utilizes strong organizational skills to maintain well-ordered and welcoming lobby environment. Knowledge of effective communication techniques to ensure positive visitor interactions.
Overview
23
23
years of professional experience
Work History
Building Lobby Receptionist
Apple Inc.
Cupertino, CA
01.2017 - Current
- Support daily office operations by managing front desk activity, scheduling, and visitor coordination
- Serve as a go-to resource for employees, leadership, and guests
- Keep records, logs, and documentation organized and up to date
- Use tools like Calendar, Mail, Quip, and Box to keep communication and workflows running smoothly
- Help maintain a professional, secure, and welcoming environment
Medical Office Assistant
Remington Podiatry Group
Sunnyvale, CA
01.2005 - 01.2017
- Managed scheduling, patient intake, and front office coordination in a busy four physician medical office
- Handled high volumes of calls and in-person interactions with a calm, helpful approach
- Maintained accurate patient and insurance records in line with HIPAA standards
- Supported providers with administrative tasks and office coordination
- Processed billing, forms, and documentation with attention to detail
- Tracked and ordered office and medical supplies as needed
Assistant Office Manager
Laurel Bay Gardens
Florence, AL
01.2004 - 01.2005
- Helped run daily operations, including scheduling, customer service, and office coordination
- Managed invoices, payments, and basic financial tracking
- Assisted with hiring and onboarding new team members
Medical Coding Specialist
Audrain Medical Center
Mexico, MO
01.2003 - 01.2004
- Organized and maintained patient records and documentation
- Assigned ICD-9 codes accurately
- Prepared charts and supported internal documentation processes
- Followed strict confidentiality and HIPAA guidelines
Education
Associate of Applied Science - Medical Records Technology
Indiana Business College – Medical Division
Indianapolis, IN07.1997
Skills
- Administrative Support
- Scheduling & Calendar Management
- Office Coordination
- Customer Service
- Communication
- Organization
- Multitasking
- Attention to Detail
- Problem Solving
- Tools: Calendar, Mail, Pages, Quip, Box, Numbers, Wrike
Timeline
Building Lobby Receptionist
Apple Inc.
01.2017 - Current
Medical Office Assistant
Remington Podiatry Group
01.2005 - 01.2017
Assistant Office Manager
Laurel Bay Gardens
01.2004 - 01.2005
Medical Coding Specialist
Audrain Medical Center
01.2003 - 01.2004
Associate of Applied Science - Medical Records Technology
Indiana Business College – Medical Division
Additional Contributions
- Managed calendars for multiple supervisors
- Supported scheduling projects and coordination efforts
- Assisted with internal purchase requests
- Helped with team communications and supply coordination