Summary
Overview
Work History
Education
Skills
Volunteering
Languages
Timeline
Generic

Joni Diaz

Harlingen,Texas

Summary

Reliable and hard working Sales representative that has 7 years of customer service experience with the ability to cross sell and up sell by effectively using the marketing tools available. Enthusiastic in close knit teams and believe that working in teams leads to better, more creative solutions and stronger rapport with our customers. Detail- oriented and self- motivated individual contributor that can take on individual research and/or outreach projects for group efforts. Builds customer loyalty by approaching with a positive, empathetic and professional attitude.

Overview

7
7
years of professional experience

Work History

Sales Representative

IBC Bank
10.2022 - 10.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Sales Associate

Target
12.2016 - 05.2022
  • Part of a core group that executes visual merchandising guide projects that are high priority and directly impact product sales.
  • Part of a select team that executes signage updates that are critical in ensuring the best customer experience.
  • Responded to telephone and in-person requests for information.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Provided sales and customer service assistance to walk-in traffic to build rapport.

Education

High School Diploma -

Donna High School
Donna, TX
05.2013

Skills

  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Excel
  • Product and Service Knowledge
  • Problem-Solving Strengths
  • Critical Thinking
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Merchandising and Display
  • Team Cooperation
  • Prioritization
  • Customer Service

Volunteering

  • Beach Clean up on earth days etc
  • Kaboom Playground building for the boys and girls club in Corus Chirsti
  • Read to the children events such as Dr. Sues day

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Representative

IBC Bank
10.2022 - 10.2023

Sales Associate

Target
12.2016 - 05.2022

High School Diploma -

Donna High School

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