joni garrison
Somerset,KY
Summary
Dynamic customer service professional with extensive experience at JCPenney, excelling in cash handling and conflict resolution. Proven track record of enhancing sales through effective product recommendations and building strong customer relationships. Skilled in payment processing and committed to delivering exceptional service, ensuring customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Cashier
JCPenney
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
DSP
Oakwood
07.2025 - 09.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Cashier/stocker
Family Dollar
02.2025 - 04.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
CSR
GDIT
08.2011 - 12.2011
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Business Administration
High School Diploma -
05.2003
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Customer service excellence
- Regulatory compliance
- Cash register systems
- Point of sale proficiency
- Cash handling expertise
- Cleaning and sanitizing
- Payment processing
- Time management skills
- ID verification
- Customer assistance
- Written and verbal communication
- Hospitality and accommodation
- POS system operations
- Upselling techniques
- Conflict resolution
- Identification checks
- Clear communication
- Customer service
Timeline
DSP - Oakwood
07.2025 - 09.2025
Cashier/stocker - Family Dollar
02.2025 - 04.2025
CSR - GDIT
08.2011 - 12.2011
Cashier - JCPenney
Somerset Community College - No Degree, Business Administration
Red Bird Christian Academy - High School Diploma,
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