Summary
Overview
Work History
Education
Skills
Timeline

Joni Redfern-Hall

Minneapolis,MN

Summary

Dynamic Telehealth Nurse with extensive experience at Allina Health, skilled in clinical assessment and chronic disease management. Proven ability to enhance patient care through effective communication and evidence-based protocols. Successfully trained staff and improved operational efficiency, ensuring compliance with HIPAA standards while delivering exceptional patient support. Passionate Telephone Triage Nurse with [Number] years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.

Overview

34
34
years of professional experience

Work History

Telehealth Nurse

Allina Health
11.2018 - Current
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.

Clinic Supervisor

Allina Health Clinic
08.2017 - 11.2018
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Managed daily operations of Number-person clinic supporting approximately Number patients per week.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.

Clinic Nurse

Allina Health Clinic
04.2017 - 08.2017
  • Observed and assessed patients to identify concerning symptoms.
  • Administered medications and topic treatments to address patient symptoms.
  • Educated patients, families and caregivers about conditions and treatments.
  • Partnered with support technicians, nursing staff and social workers to coordinate services.

Registered Nurse, Medical-Surgical Unit

Abbott Northwestern Hospital
Minneapolis, MN
07.1991 - 04.2014

Education

Master Of Arts - Nursing Leadership And Management

Walden University, Minneapolis, MN

Bachelor Of Arts - Nursing

St Catherine University , Saint Paul, MN

Associates Degree - Nursing

Illinois Eastern Community College, Robinson, IL

Skills

  • Clinical assessment
  • Medical terminology
  • Chronic disease management
  • HIPAA compliance
  • Evidence-based protocols
  • Outbound patient calls
  • Medication refills

Timeline

Telehealth Nurse - Allina Health
11.2018 - Current
Clinic Supervisor - Allina Health Clinic
08.2017 - 11.2018
Clinic Nurse - Allina Health Clinic
04.2017 - 08.2017
Registered Nurse, Medical-Surgical Unit - Abbott Northwestern Hospital
07.1991 - 04.2014
Walden University - Master Of Arts, Nursing Leadership And Management
St Catherine University - Bachelor Of Arts, Nursing
Illinois Eastern Community College - Associates Degree , Nursing

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