Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joni Roberts

Lakewood,CO

Summary

Sales professional with expertise in relationship building and tailored solutions. Known for exceeding sales quotas and providing a supportive experience for clients. Strong communication skills and attention to detail foster loyalty and enhance decision-making processes.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Personal Cruise Consultant

Norwegian Cruise Line
Miami, Florida
08.2025 - Current
  • Guided clients in selecting cruise itineraries based on preferences and budgets.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Senior Family Advisor

Caring.com
, NC
07.2016 - 05.2025
  • Employed active listening to uncover client priorities, delivering personalized solutions and strengthening relationships.
  • Leveraged comprehensive knowledge of community resources and senior living options for tailored recommendations.
  • Guided families through decision-making processes, achieving successful placements that met unique needs.

Cruise Specialist

International Cruise and Excursions
Scottsdale, AZ
08.2013 - 06.2015
  • Managed inbound sales for high end membership clients and delivered customized travel recommendations.
  • Cultivated strong relationships to foster consumer loyalty and stimulate repeat business.
  • Demonstrated exceptional communication, negotiation, and interpersonal skills in a virtual environment.

Travel Consultant

Travelocity/Expedia
  • Remote agent.
  • Booking for flights, hotels, and car rentals.

Education

Mesa College
Grand Junction, CO

Skills

  • Telephone sales expertise
  • Account management with attention to detail
  • Sales performance achievement
  • Effective communication and negotiation
  • Client relationship building
  • Structured work discipline

Certification

  • Real Estate Sales - Arizona
  • Real Estate Sales - Colorado

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
08.2025 - Current

Senior Family Advisor

Caring.com
07.2016 - 05.2025

Cruise Specialist

International Cruise and Excursions
08.2013 - 06.2015

Travel Consultant

Travelocity/Expedia

Mesa College
Joni Roberts