Jonica Smith
Jackson,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience alorica industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
Jackson, MS
03.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Medical Health Technician
Mississippi State Hospital
Pearl, MS
03.2020 - 11.2020
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
Education
High School Diploma -
Forest Hill High School
Jackson, MS05.2018
Skills
- Call Documentation
- Understanding Customer Needs
- Call Transfers
- Answering Customer Questions
- Customer Service and Assistance
- Critical Thinking
Timeline
Customer Service Representative
Alorica
03.2021 - 10.2022
Medical Health Technician
Mississippi State Hospital
03.2020 - 11.2020
High School Diploma -
Forest Hill High School