Joniqua Robinson
Wellford,SC
Summary
Experienced machine operator with extensive background in manufacturing environments and machinery operation. Proficient in applying advanced mathematical concepts and gauging techniques for precise part inspection and measurement. Skilled in machine maintenance, including cleaning and disassembly, ensuring optimal performance and safety.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
Greer , SC
08.2022 - 03.2025
- Resolved customers complaints in a timely and effective manner,
ensuring customer satisfaction. - Provided frontline customer support via phone email, and chat,
facilitating product and services transactions. - Demonstrated adeptness in de-escalating customer concerns,
maintaining professionalism and friendliness. - Assist with regular training sessions for new hires, focusing on
customer service best practices and company policies
BMW Manufacturing
Production Associates Llc
Greer , SC
10.2021 - 04.2022
- Diagnosed and repaired vehicles using BMW-approved tools to ensure efficiency and effectiveness.
- Maintained a clean, safe work environment in compliance with health and safety regulations.
- Troubleshot technical issues during assembly to minimize disruptions and sustain productivity.
- Collaborated with team members to rotate production lines and duties, enhancing adaptability.
Warehouse Associate
Amazon Fulfillment Center
Spartanburg , SC
11.2015 - 11.2017
- Pull, pack and ship orders in an accurate manner.
- Organize stocks, and maintain inventory.
- Deliver orders to customer real time and track inventory in appropriate system.
- Organize space in the warehouse and perform cleaning duties.
- Check spools on work orders.
- Process and package goods in at a time efficient.
- Lift up to 50lbs bending, squatting, and standing for longs time periods.
Machine Operator
Robert Bosch Plant
Charleston, SC
11.2013 - 11.2015
- Made appropriate offset corrections for tool wear, broken tools and casting variations.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Monitored machines in operation to detect malfunctions and identify product defects.
- Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
- Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Planned and laid out work to meet production and schedule requirements.
Education
Bachelor of Arts - Mass Communications
Claflin University (1 Year College)
Orangeburg, SCSkills
- Problem-solving
- Equipment operation
- Teamwork and collaboration
- Effective communication
- Hand tool proficiency
- Equipment troubleshooting
- OSHA compliance
- Attention to detail
Timeline
Customer Service Representative
Charter Communications, Spectrum
08.2022 - 03.2025
BMW Manufacturing
Production Associates Llc
10.2021 - 04.2022
Warehouse Associate
Amazon Fulfillment Center
11.2015 - 11.2017
Machine Operator
Robert Bosch Plant
11.2013 - 11.2015
Bachelor of Arts - Mass Communications
Claflin University (1 Year College)
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