Joniqua Young
Jacksonville,FL
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinic efficiency, honed at UF Health Women's Specialists Mandarin. Skilled in EMR/EHR management and HIPAA compliance, I excel in teamwork and collaboration, significantly enhancing patient satisfaction. My background includes streamlining clinical processes, improving appointment schedules, and maintaining high standards of patient-focused care.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Angel Kids Pediatrics
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Crew Member
Wendys
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
Medical Assistant
Womens Care Centers Inc
09.2023 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant
Uf Heath Women's Specialists Mandarin
07.2018 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved clinical workflow with introduction of electronic health records system.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate - Medical Assistant
Virginia College
Jacksonville11-2017
Skills
- HIPAA compliance
- Teamwork and collaboration
- Patient scheduling
- Multitasking and organization
- Time management
- Medical terminology knowledge
- Problem-solving
- Medical terminology
- Vital sign monitoring
- Clear communication
- Cash handling
- Vital signs monitoring
- Cleaning
- EMR / EHR
- Attention to detail
- Direct patient care
- Customer engagement
- Clinical documentation
- Taking orders
- Patient-focused care
- Safe food handling
- Procedure assistance
- Flexible schedule
- Reliable team player
- Interactive communication skills
- Phlebotomy
- Self-discipline
- Electronic health records
- Integrity and honesty
- Electronic medical records
- Basic math
- Medical procedures
- Food preparation
- Patient assessments
- Drive-thru operations
- Specimens collection and processing
- Maintaining confidentiality
- Store opening and closing
- Learning agility
- Laboratory specimen collection
- Heavy lifting
- Professionalism and ethics
- Hospitality service expertise
- Resilience and persistence
- Patient flow management
- Order management
- Equipment sterilization
- Menu memorization
- Supplies monitoring and restocking
- Telephone etiquette
- Sterile technique
- Complex Problem-solving
- Positive company representation
- Trustworthy companion
- Patient management
- Beverage preparation
- OB/GYN procedures
- Inventory management
- Ordering procedures
- Simple dressings
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Medical Assistant
Angel Kids Pediatrics
07.2024 - Current
Crew Member
Wendys
07.2024 - Current
Medical Assistant
Womens Care Centers Inc
09.2023 - 05.2024
Medical Assistant
Uf Heath Women's Specialists Mandarin
07.2018 - 09.2023
Certificate - Medical Assistant
Virginia College