JONIQUE TOWNES
New York,NY
Summary
Detail-oriented and reliable administrative professional with extensive experience supporting healthcare operations in dynamic hospital settings. Expertise in professional communication, documentation management, and safeguarding confidential records ensures seamless administrative workflows. Demonstrated ability to maintain accurate records while effectively supporting departmental operations contributes to overall efficiency. Quick to master new systems and adept at adapting to shifting priorities, consistently delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Correspondence Secretary – Pathology (Anatomical)
Lenox Hill Hospital – Northwell Health
New York, NY
07.2024 - Current
- Process medical correspondence and maintain accurate documentation while following confidentiality guidelines. Communicate with physicians, administrative staff, and external parties regarding documentation and medical record requests. Maintain organized logs and records to ensure information is properly tracked and accessible. Support daily administrative workflow within the pathology department.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Patient Transporter
Lenox Hill Hospital – Northwell Health
New York, NY
01.2021 - 07.2024
- Transported patients safely throughout the hospital using stretchers, wheelchairs, and transport beds. Assisted patients during transfers and discharge procedures while maintaining comfort, dignity, and privacy. Followed hospital safety protocols when transporting patients between departments and provided professional service to patients, visitors, and hospital staff.
- Facilitated safe and timely patient transport across hospital departments.
- Trained new staff on proper transport procedures and safety protocols.
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
MST-EA Coach
The Children’s Village
New York, NY
03.2020 - 05.2021
- Supported therapists working with youth and families in community-based treatment programs. Assisted with program activities and documentation related to treatment support services while maintaining confidentiality of sensitive client information.
- Developed and implemented individualized coaching plans to support youth development and personal growth.
- Monitored progress of participants, providing feedback to ensure continuous improvement and motivation.
Tutor
RFCUNY / NYC Department of Probation
New York, NY
09.2018 - 06.2019
- Provided tutoring support for probation-involved youth during structured learning sessions and assisted with educational activities and group learning support.
- Developed personalized lesson plans to enhance student understanding and engagement.
- Facilitated individual and group tutoring sessions to address diverse learning needs.
- Monitored student progress, providing timely feedback and support for academic improvement.
- Collaborated with educators and probation officers to align tutoring strategies with student objectives.
Youth Counselor – Cares Program
NYC Department of Probation
New York, NY
07.2018 - 06.2019
- Mentored youth during supervised activities, workshops, and community outings. Supported behavioral development and encouraged positive decision-making.
- Monitored client progress, adjusting strategies to meet evolving needs and goals.
- Coordinated with multidisciplinary teams to ensure comprehensive support services for youth.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Education
Bachelor of Science - Criminal Justice, Minor in Human Services
Monroe College
Bronx, NY06.2019
Skills
- Administrative Support, Professional Communication, Microsoft Office (Word, Excel, Outlook, PowerPoint), Data Entry, Document Management, Confidentiality Compliance, Record Keeping, Organization, Time Management, Customer Service, Attention to Detail, Zoom, Google Workspace, Outlook
- Customer service
- Verbal and written communication
- Office administration
- Organization
Languages
English
Full Professional
Timeline
Correspondence Secretary – Pathology (Anatomical)
Lenox Hill Hospital – Northwell Health
07.2024 - Current
Patient Transporter
Lenox Hill Hospital – Northwell Health
01.2021 - 07.2024
MST-EA Coach
The Children’s Village
03.2020 - 05.2021
Tutor
RFCUNY / NYC Department of Probation
09.2018 - 06.2019
Youth Counselor – Cares Program
NYC Department of Probation
07.2018 - 06.2019
Bachelor of Science - Criminal Justice, Minor in Human Services
Monroe College