Jonithe Joseph
Orlando ,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Summit Broadband
Orlando, FL
08.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Eligibility Specialist
Tetra Tech
Orlando, FL
10.2021 - 12.2022
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
Customer Service Representative
Alight
Orlando, FL
07.2019 - 09.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Crocs Cali
Orlando , FL
05.2018 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Nursing
Valencia College
Orlando, FL12-2021
High School Diploma -
Oak Ridge High School
Orlando, FL06-2018
Skills
- Paperwork Processing
- Data Entry
- Customer consulting
- Microsoft Office expertise
- Customer Service
- Documentation
Languages
English
Full Professional
French
Full Professional
Certification
BLS~CPR/AED:Adult, Child, Infant+Standard First Aids
Volunteer Experience
2 years volunteer experience at Baptist Health Hospital
2 years volunteer experience at Miami Dade animal shelter
Timeline
Customer Service Representative
Summit Broadband
08.2022 - 11.2023
Eligibility Specialist
Tetra Tech
10.2021 - 12.2022
Customer Service Representative
Alight
07.2019 - 09.2021
Customer Service Representative
Crocs Cali
05.2018 - 03.2021
Associate of Arts - Nursing
Valencia College
High School Diploma -
Oak Ridge High School