Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jonjelyn Savage

Conyers,United States

Summary

Dynamic individual with a strong track record in managing high volumes of customer cases. Proficient in web based tools and CRM systems, eager to learn. Excellent communicator, adaptable, and ready to thrive in a fast- paced remote environment. Reliable internet and remote work experience add to my effectiveness.

Overview

14
14
years of professional experience

Work History

Customer Service Support Representative

Avis Budget Group
Atlanta, GA
10.2022 - 09.2024
  • Handled 100+ daily inbound calls, enhancing customer experience through effective communication and solution-oriented service.
  • Streamlined billing and contract maintenance procedures, improving operational efficiency.
  • Facilitated swift resolutions for customer inquiries, leveraging multiple resources for comprehensive support.
  • Increased customer satisfaction by swiftly addressing and solving issues, including product returns and exchanges.

Medicare & Medicaid Claims Specialist

DELL (PerotSystems)
Round Rock, TX
07.2019 - 09.2022
  • Evaluated and handled incoming claim data for efficient processing.
  • Resolve inquiries by managing a high volume of incoming calls, exceeding 80 per day.
  • Processed over 3,200 claims monthly, demonstrating exceptional accuracy and attention to detail.
  • Established connections leading to repeat business.

Claims Analyst

Cigna Healthcare
Bloomfield, CT
06.2010 - 05.2019
  • Handled complex claims accurately to maintain client satisfaction
  • Showcased in-depth expertise in healthcare policies and standards
  • Implemented data-driven strategies to reduce processing times and minimize errors

Education

Bachelor of Arts - Healthcare Administration

American InterContinental University
01-2005

Vocational Degree - Medical Office Administration

Concorde Career College
Memphis, TN

Skills

  • Customer focus
  • Social media
  • Complaint handling
  • CRM software
  • Software troubleshooting
  • Report generation

Accomplishments

  • Voted Best attitude at Concorde Career institute

Timeline

Customer Service Support Representative

Avis Budget Group
10.2022 - 09.2024

Medicare & Medicaid Claims Specialist

DELL (PerotSystems)
07.2019 - 09.2022

Claims Analyst

Cigna Healthcare
06.2010 - 05.2019

Bachelor of Arts - Healthcare Administration

American InterContinental University

Vocational Degree - Medical Office Administration

Concorde Career College
Jonjelyn Savage