Jonkeena Guillory

• Executed administrative and operational tasks for air freight shipments.
  • Coordinate end-to-end shipment activity with customers and internal stakeholders while maintaining accurate milestones and
  status updatManaged customer email communication, responded to inquiries, and facilitated timely issue resolution.ution.
  • Assist with Bills of Lading, billing functions, revenue management/finance activities, claims, file management, and compliance
  processes.
  • Support systems testing and implementation coordination and help ensure procedures align with company policies and
  regulations.
  • Collaborate across teams to proactively resolve operational issues while maintaining a customer-focused approach.
• Executed Maersk shipment bookings across various transport modes, ensuring compliance with schedules. across ocean, inland, and terminal networks.
• Oversaw transport documentation processes, including bills of lading and customs forms, for accurate record-keeping., including bills of lading and customs forms.
• Monitored cargo status through Maersk visibility systems and carrier updates to ensure timely deliveries. through Maersk visibility systems and carrier updates.

• • Coordinated ocean import activities, ensuring clear communication with customers and overseas agents to facilitate Developed and nurtured relationships with overseas agents to enhance shipment execution and elevate Enhanced customer service by actively addressing inquiries and concerns. customer service.
• Coordinated ocean import shipments for Rhenus Logistics across ports and carriers.
• Managed import documentation, including bills of lading, invoices, and customs forms.
• Tracked container status through terminal updates and milestone checks.

• • Developed the Atlanta air and ocean import department and supported daily operational execution, enhancing operational effectiveness.
  • Negotiated and communicated with carriers to improve service, cost efficiency, allocation, and space utilization.
  • Selected carriers and configured cargo based on shipment requirements. Supervised, trained, and audited team to ensure compliance, quality control, and operational consistency. and operational Maintained strong customer service and overseas agent relationships, resolving issues proactively and delegating tasks effectively. issue resolution.
• Led team to manage freight forwarding operations for air, ocean, and road shipments.
• Coordinated daily workflows for importing and exporting logistics operations to enhance efficiency.
• Reviewed shipment documentation to ensure compliance with customs regulations and accuracy.

• Coordinated air import shipments with vendors, shippers, truckers, airlines, and other logistics partners to Executed shipments per documentation requirements and applicable INCO Terms, ensuring adManaged inland transportation and monitored deliveries to final destination, facilitating seamless transfer of goods. d inland transportation and monitored deliveries through final destination.
• Performed weight/volume conversions, rate calculations, and compliance audits.
• Supported sales through customer and vendor communication, rate/spot quotes, and shipment-related information.

• Executed daily operational tasks with precision and timeliness.
• Collaborated with a varied team to achieve shared objectives and resolve product-related challenges.
• Proposed creative strategies to improve team efficiency and results.

• Primary Responsibilities: Import air & ocean operations for corporate office, International customer service, assist with corporate export operations.
• Supervisor: Steve Love
• Coordinated freight shipments to align corporate operations with carrier schedules.
• Monitored shipment status through logistics systems, providing timely dispatch updates.
• Communicated with drivers, customers, and terminals to resolve delivery issues efficiently.

• Job Duties consist of the following: Processed customer billing with high accuracy to ensure timely payments. Waiting time & advising the customer of charges, Providing the customer with Rate/Spot Quotes, Answering heavy phone lines, Performed data entry tasks promptly.
• Supervisor: Teresa Tweedt
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Delivered professional customer service, managed heavy phone lines, issued formal letters, and collaborated with global colleagues to ensure timely customer shipments.
• Supported customers by addressing inquiries and resolving concerns across North America.
• Supervisor: Pablo Cruz

• Provided customer service at import & export front counter, accepted shipments, dispatched drivers to gateways, submitted in bond shipments to customs, answered heavy phone lines, and communicated flight details to customers in collaboration with UPS CMC dept.
• Supervisor: Rebecca Megallon
• 1(310) 233- 2566

• Provided customer service at import & export front counter, accepted shipments, captured data for all freight, processed all AWB, and manifested all export flights (457, 453, and freighter), including zodiak and sales activities. Managed flight manifests to ensure accurate documentation and compliance with shipping regulations. Answered high volume of phone inquiries, delivering timely flight details to customers. Also DG (Dangerous Goods) Certified.
• Oversaw team operations under Tanisha Pickett
• 1(310)338-7209

• Job Duties consist of the following: Accepted shipments and captured freight data, filed airway bills, provided customer service, and made bookings to optimize flight capacity while answering heavy phone lines and sharing flight details and spot rates with customers. Maintained Dangerous Goods certification to ensure compliance with safety regulations.
• Supervisor: Ana Gonzalez
• 1(310) 910-9557

• Answered phone lines, processed transactions, provided exceptional customer service, and stocked shelves with new merchandise.
• Supervisor: Sandra Mendoza
• (310) 542-9440

• Restocked all areas, unboxed and processed all new merchandise
• Completed day-to-day duties accurately and efficiently.
• Proposed strategies in team meetings that enhanced overall performance.
• Collaborated with diverse coworkers to achieve goals and resolve product and service issues.

• Assisted customers with styling, fit guidance, and product selection on Nordstrom sales floor.
• Processed customer transactions efficiently at checkout, ensuring accuracy and customer satisfaction
• Processed transactions through point of sale and handled payments with care.
• Organized merchandise displays to support Nordstrom visual standards and brand presentation.
• Managed team operations under Eric's guidance, facilitating smooth workflow and effective communication

• Delivered efficient customer service at checkout, ensuring smooth transactions and positive customer experiences
• Assisted customers on Anchor Blue sales floor with product selection and styling
• Processed purchases through Anchor Blue point-of-sale registers and payment methods
• Restocked apparel and maintained organized merchandise displays across department sections

• Managed high volume of incoming calls, ensuring prompt communication and support
• Performed extensive data entry, maintaining accurate records for easy access and retrieval
• Streamlined site filing system for efficient organization and retrieval of documents
• Displayed all correspondence on designated bulletin boards