Jon Lingwall
Remote Customer Care Specialist
Waukee,IA
Summary
Dynamic Membership Specialist with a proven track record at Knoxville Chamber of Commerce, enhancing customer engagement and streamlining membership processes. Skilled in effective issue resolution and database management, I drive quality improvements and foster strong relationships, ensuring exceptional service and satisfaction for all members.
Overview
15
15
years of professional experience
Work History
Membership Specialist
Knoxville Chamber Of Commerce
Knoxville
02.2000 - 08.2007
- Processed membership applications and documents accurately and efficiently.
- Identified areas where improvements can be made in order to enhance the overall experience of our customers as it relates to their membership status.
- Advised senior management on best practices for managing a successful membership program.
- Provided excellent customer service to all members.
Installer Service Specialist
Office Space Saving Concepts
Littleton
02.1993 - 03.1997
- Conducted quality assurance testing on all newly installed or repaired equipment prior to customer delivery.
- Installed new hardware, software and configured systems according to customer specifications.
- Followed safety protocols while performing repairs or installations of office equipment.
- Coordinated delivery schedules between customers, vendors and service technicians when necessary.
- Maintained accurate records of service calls, repairs and parts inventory.
- Provided troubleshooting guidance to customers via telephone or email.
Education
Associate of Science - Advertising
University of Southern Colorado
Pueblo, CO04-1994
Skills
- Membership Coordination
- Quality Improvement Knowledge
- Effective Issue Resolution
- Customer Engagement
- Efficient Data Entry
- Customer relationship management
- Sales strategies
- Database management
- Consumer Insights
- Strong Interpersonal Communication
- Precision-Focused Approach
Timeline
Membership Specialist
Knoxville Chamber Of Commerce
02.2000 - 08.2007
Installer Service Specialist
Office Space Saving Concepts
02.1993 - 03.1997
Associate of Science - Advertising
University of Southern Colorado
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