Jonna Burbank
Sandy,OR
Summary
Developed versatile skill set in fast-paced, dynamic business environment, adept at strategic planning and market analysis. Demonstrated ability to lead cross-functional teams and drive significant business growth. Seeking to transition into new field, leveraging expertise in project management and business development.
Overview
24
24
years of professional experience
Work History
Assistant Shipping Manager
Conveyco Manufacturing / Can-Am Chains
02.2022 - 11.2025
- Managed inventory by verifying and packaging items, preparing them for distribution.
- Utilized forklifts, lift trucks, and hand trucks to optimize inventory management and streamline warehouse logistics.
- Cataloged and updated vehicle schedules alongside completed orders to ensure seamless logistics management.
- Investigated shipping and packaging issues to enhance operational efficiency and accuracy.
- Executed detailed inspections and reconciled shipment contents with records to ensure precise inventory management.
- Supervised warehouse staff to enhance operational efficiency in a dynamic environment.
- Organized and optimized shipping timelines to support cost-effective logistics operations.
- Ensured client satisfaction through proactive communication about shipment status and resolution of any unforeseen delays.
- Oversaw compliance with regulatory requirements for shipment processes, ensuring adherence to current laws and regulations.
- Directed cross-functional teams in the execution of complex and urgent shipments, guaranteeing on-time delivery and maintenance of quality standards.
- Performed in-depth evaluations of department workflows, identifying improvement opportunities and implementing strategic changes.
- Developed and maintained detailed operational frameworks to elevate quality metrics and service excellence.
UPS Retail Store Associate
The UPS Store Inc.
10.2018 - 01.2022
- Evaluated customer needs and recommended effective shipping solutions and packaging options to enhance overall service experience.
- Managed point-of-sale systems to facilitate precise transaction processing and maintain optimal inventory levels.
- Streamlined processing of incoming and outgoing shipments while ensuring organizational efficiency and compliance with safety protocols.
- Facilitated training sessions for new associates on store policies, procedures, and customer engagement best practices.
- Executed display organization and routine cleaning of sales floor to create an inviting shopping atmosphere.
- Cultivated a strong reputation for the store through exemplary customer service performance.
- Committed to extra shifts during high-demand times to ensure adequate staffing levels.
Billing Specialist
Consumer Cellular
01.2011 - 03.2018
- Conducted detailed analysis of billing statements to uphold accuracy and adherence to established company policies.
- Engaged with customer service teams to ensure effective resolution of billing discrepancies and enhance customer satisfaction.
- Analyzed existing billing workflows and implemented improvements to ensure accuracy and reduce errors.
- Coordinated efforts with cross-functional teams to troubleshoot complex billing discrepancies and elevate customer satisfaction levels.
- Developed and implemented advanced reporting tools in billing system to improve financial metric tracking and performance analysis.
- Enhanced departmental efficiency by contributing innovative ideas during brainstorming sessions and executing approved process changes.
- Designed customized reporting tools to enhance management's understanding of billing trends and identify improvement opportunities.
Senior Technical Support Advisor
Affiliated Computer Services
11.2001 - 12.2010
- Addressed and resolved complex technical issues, ensuring diverse client systems operated smoothly.
- Facilitated collaboration among cross-functional teams to design and execute streamlined support procedures and workflows.
- Refined ticketing workflows to improve efficiency and ensure high-quality customer service delivery.
- Crafted customized troubleshooting documentation for specific client settings, facilitating improved accuracy in problem identification and resolution efforts.
- Coordinated efforts with product development teams to pinpoint software bugs, leading to improved product functionality.
- Delivered remote support to clients globally, showcasing adaptability across diverse time zones and cultural contexts.
- Created detailed knowledge base articles to minimize repeat customer inquiries and streamline support processes.
- Coordinated interactions between customers and engineering teams, promoting clarity and swift resolution of issues.
- Analyzed and resolved technical issues through comprehensive research and solution identification.
- Executed pre-deployment testing of software and hardware to ensure operational readiness.
- Designed and enforced preventive maintenance procedures to minimize downtime and ensure operational efficiency.
Education
Associate of Science - Small Busines Management / Entrepreneurship
Mt Hood Community College
Gresham, OR12-2026
Skills
- Team leadership
- Customer relationship management
- Time management
- Documentation and reporting
- Problem-solving aptitude
- Strategic planning
- Operations management
- Resource allocation
- Attention to detail
- Multitasking Abilities
- Warehouse logistics
- Quality control
Timeline
Assistant Shipping Manager
Conveyco Manufacturing / Can-Am Chains
02.2022 - 11.2025
UPS Retail Store Associate
The UPS Store Inc.
10.2018 - 01.2022
Billing Specialist
Consumer Cellular
01.2011 - 03.2018
Senior Technical Support Advisor
Affiliated Computer Services
11.2001 - 12.2010
Associate of Science - Small Busines Management / Entrepreneurship
Mt Hood Community College