Jonna Carnahan
Grinnell
Summary
Punctual and organized professional with extensive experience in customer service and billing processes. Known for resolving issues promptly and providing excellent service, ready to enhance operational efficiency and customer satisfaction in a new role.
I have not had a very consistent job for a while as most of them were seasonal, as life threw in some unexpected challenges. I was asked to be my neighbor's caregiver, which resulted in me going to a part-time job. Before I worked at Dental Associates, I worked for Monsanto/Bayer for 16 years.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Sandhill Auto Salvage
Tama
04.2025 - Current
- Delivered auto parts safely to customers and local businesses.
- Inspected vehicles and packages for quality before delivery.
- Managed delivery schedules to ensure timely arrival at destinations.
- Transported and safely delivered items to prevent damage or loss.
Meat Packer
Dayton Meat Locker
Malcom
08.2024 - 03.2025
- Packaged meat products for customer orders and retail display.
- Operated vacuum sealing machines for product preservation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Office Manager
Dental Associates
Grinnell
08.2021 - 07.2022
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated patient appointments and maintained accurate scheduling records.
- Oversaw inventory management and ordered dental supplies as needed.
- Assisted in preparing financial reports and managing billing processes.
- Communicated effectively with patients regarding treatment plans and insurance details.
- Organized team meetings and documented minutes for future reference.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
Dike-New Hartford
Dike, IA05-2004
Skills
- Customer relations
- Completing tasks with little guidance
- Billing and insurance work
- Punctual and reliable
- Multitasking and organization
References
- Barb Dayton 641-260-0248 Direct Manager at Dayton Meat Locker
- Julie Hendricks 641-236-6174 Dental Associates
- Mitzi Waterbury 641-484-2057 Sandhill Auto Salvage
Timeline
Delivery Driver
Sandhill Auto Salvage
04.2025 - Current
Meat Packer
Dayton Meat Locker
08.2024 - 03.2025
Office Manager
Dental Associates
08.2021 - 07.2022
High School Diploma -
Dike-New Hartford