Jonna B Flournoy

-Managed financial records, vendor contracts, and compliance documentation.
-Built financial tracking spreadsheets and reporting systems.
-Conducted internal reconciliations and maintained operational documentation.

During this period, I focused on launching and managing my own business, strengthening skills in financial analysis, reporting, documentation management, and compliance oversight.

• Assisted in the training of new dealers, sharing expertise on funding rules and procedures for an efficient onboarding process.
• Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
• Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
• Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.

• Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
• Processed returns and exchanges efficiently, minimizing wait times for customers.
• Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
• Built strong relationships with customers by providing personalized recommendations and attentive service.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.