Jonnae Moore
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
8
8
years of professional experience
Work History
Apprentice Optician
Luxottica
08.2021 - Current
- Took measurements such as pupillary distance, ocular center and segment heights.
- Completed both warranty and non-warranty frame repairs for customers.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Updated display frames with newest styles.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Customer Service
Starbucks & Pizza Hut, Target
04.2020 - 08.2021
- Offered customers superior end-to-end service for all retail needs and consistently built brand loyalty
- Used open and interactive communication to build sustainable, trusting relationships with customers
- Customer engagement, merchandising, stocking
- Met and executed all food safety standards to satisfy EcoLab requirements
- Educated customers on new and promotional products to drive sales
- Broke down, cleaned, and sanitized work stations before meal service
- Served food to customers, maintained supply and demand
- Operated POS systems to accurately process sales and check product prices
- Experienced in cash handling
Telecommunications Customer Service Representative
Teleperformance
12.2019 - 04.2020
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Diligently answered calls and/or emails from customers simultaneously
- Applied company promotions and products to successfully resolve client affairs
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Documented detailed notes in CRM system to track customer interactions
- Utilized organization's computer system to look up and record information concerning member accounts
Deli Clerk
Publix
05.2016 - 11.2019
- Maintained rigorous food safety standards
- Sliced, weighed, and wrapped deli items carefully to preserve freshness
- Greeted customers, took orders, recommended new products, and provided efficient service
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines
- Ensured popular products were stocked to meet customer demand and drive sales
- Helped customers select products based on tastes and preferences
- Created food orders such as salads, sandwiches, and sliced meat and cheese to exact customer specifications.
Education
Associate of Applied Arts -
Palm Beach State
Lake worth, FLHigh School Diploma -
South Broward High School
Hollywood, FL05.2015
Skills
- Eyeglass Prescriptions
- Customer Needs Assessments
- Basic Lensometry
- Reading and Filling Prescriptions
- Eyeglass Repair
- Consultative Sales Expertise
- Frame Adjustments
Affiliations
Member, Environmental Science Club.Member, Shark ClubMember, Girl Get IT
Timeline
Apprentice Optician
Luxottica
08.2021 - Current
Customer Service
Starbucks & Pizza Hut, Target
04.2020 - 08.2021
Telecommunications Customer Service Representative
Teleperformance
12.2019 - 04.2020
Deli Clerk
Publix
05.2016 - 11.2019
Associate of Applied Arts -
Palm Beach State
High School Diploma -
South Broward High School
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