Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonnathan Plasencia

Queens ,NY

Summary

Results oriented and highly analytical branch ambassador, with a strong operational focus and critical thinking abilities, possessing 5 years of experience and proven knowledge of branch operations, depository services, and asset management. Committed to maintaining the highest level of accuracy, attention to detail and regulatory compliance in all aspects of banking operations. Actively seeking a challenging role in Branch management to apply proficiency, and help cultivate a culture of high performance ambassadors within the business and contribute to the success of Capital one.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Branch Ambassador

Capital One
08.2018 - Current
  • Provide exceptional customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
  • Quickly established credibility with clients and remembered over 100 + names of regulars, creating friendly rapport with customers.
  • Assisted Operation Specialists by making quarterly and monthly cash boxes and ATMs surprise audits and ensuring associates understand cash handling policies and procedures.
  • Cross trained Branch Ambassadors in different processes such as Vault and ATMs processes.
  • .Assumed leadership role in absence of supervisor and maintained bank's normal operations and procedures.
  • Adhere to strict operations, guidelines and regulations to maintain in compliance including Branch Operations insuring that associates are held accountable in preparation for unexpected Branch Audits

MANAGER

Century 21
05.2017 - 07.2018
  • Effectively communicated with customers to increase satisfaction, created solutions to customer complaints regarding services, products, or personnel.
  • Mentored and trained 100+ new employees on company policies and procedures.
  • Utilized strong analytical and problem-solving skills to address operational issues.
  • Cross-trained existing employees to maximize team agility and performance
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments

Education

Associate of Science - Nursing

La Guardia Community College
Queens, NY
11.2016

High School Diploma -

Aviation Technical High School
Queens, NY
2013

Skills

  • Leadership
  • Relationship building
  • Branch operations
  • Tech-savvy
  • Problem solving
  • Adaptability
  • Schedule coordination
  • Process/Project management
  • Coaching & counseling
  • Interpersonal communication
  • Decision-making
  • Delegation

Certification

ABA Certificate in Fraud Prevention

ABA Certificate in Risk Management Frameworks

(C-30) Certificate of fitness for supervision of flammable and combustible finishing operations

Timeline

Branch Ambassador

Capital One
08.2018 - Current

MANAGER

Century 21
05.2017 - 07.2018

Associate of Science - Nursing

La Guardia Community College

High School Diploma -

Aviation Technical High School

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Jonnathan Plasencia