Jon'Niece May

• Generated and qualified inbound and outbound leads using lead generation platforms, CRM systems, and direct outreach strategies.
• Consistently achieved 110%–130% of monthly sales quotas through targeted lead generation, consultative selling, and CRM-driven pipeline management.
• Managed a personal pipeline through CRM tools, tracking all interactions, nurturing leads, and optimizing the sales funnel for higher conversion rates.
• Educated clients on complex insurance products while maintaining compliance with all regulatory standards.
• Developed and implemented marketing strategies to drive health insurance sales.

• Founded and scaled a boutique business, achieving a 40% increase in brand awareness through targeted marketing campaigns.
• Processed and shipped 30+ daily orders, maintaining a 99% positive customer feedback rating.
• Conducted product research and vendor negotiations to expand product offerings profitably.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Surpassed monthly revenue quotas by generating $80K+ in new business consistently through needs-based consultative sales strategies.
• Elevated store conversion rates from 4% to 11% through strategic customer engagement and solution-driven selling.
• Partnered with team members to exceed group sales goals and enhance the customer experience.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Scheduled and managed high volumes of client appointments while maintaining a client-first approach.
• Protected client data and ensured all practices met HIPAA compliance standards.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.

• Led a retail team to consistently surpass sales targets and improve customer satisfaction by 5%.
• Analyzed sales data, implemented price optimization strategies, and increased profit margins by 6%.
• Trained and mentored new hires on customer service excellence and sales techniques.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Exceeded monthly sales targets by 11% upselling additional services to existing customers and generating additional revenue.

• Handled an average of 35 customer inquiries per day via phone and email, ensuring prompt resolution and high satisfaction rates.

• Educated customers on company offerings.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Managed high-stress situations with empathy, resulting in increased loyalty and repeat business.

• Provided exceptional service to high volume of daily customers.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.