Jonny Oduber
Oranjestad
Summary
Customer Service Agent | Active Lead
Experienced customer service professional with a strong background in leadership, operations, and problem-solving. After being hired as a Customer Service Agent, quickly stepped into an Acting Lead role, taking charge of tasks and supporting the team in a fast-paced environment. Highly proficient in Sabre and DW, often the go-to person for troubleshooting and resolving complex desk-related issues while also training team members to improve efficiency and workflow. Well-versed in airport operations, regularly leading and managing flights independently with confidence and accuracy. Known for adaptability, technical expertise, and ensuring smooth operations while maintaining excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Swissport International
01.2024 - Current
- Providing high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Sabre tasks such as; Checking-In, creating reservations and solving inherent reservation issues to ensure smooth customer journey.
- Resolved desk issues regarding customer conflicts and altercations.
- Efficiently handled Irregular Operations such as; Procuring and billing of hotel accomodations for displaced or disrupted customers. As well as escorting customers to the hotels.
Airport Customer Service Agent
General Air Services N.V.
03.2023 - 01.2024
Education
High School Diploma -
Mon Plaisir College
Oranjestad, AW07-2022
Skills
- Excellent interpersonal skills
- Exceptional communication
- Adaptable under pressure
- Conflict resolution
- Attention to detail
- Time management expertise
Accomplishments
• Acting Lead Airport Operations
• Sabre and DW proficiency
• Overseeing the Help-Desk, maintaining flow and prioritizing security and smooth operations.
• Consistently ensured on-time departures by coordinating with multiple workgroups.
• Handled Delayed, On-Hand and Damaged bags. Experienced Baggage Service Office Agent, guaranteeing efficient recovery and resolution of lost luggage and items.
Certification
Sabre Certification
JBU AO Certification and Diploma
WS AO Certified
BSO Certified
Languages
English
Dutch
Spanish
Papiamento
German
Timeline
Airport Customer Service Agent
Swissport International
01.2024 - Current
Airport Customer Service Agent
General Air Services N.V.
03.2023 - 01.2024
Sabre Certification
JBU AO Certification and Diploma
WS AO Certified
BSO Certified
High School Diploma -
Mon Plaisir College
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