Jonathan Taylor

Supported AT&T corporate and authorized retailers by assisting representatives and customers with wireless plans, device upgrades, billing inquiries, and account modifications. Troubleshot basic to intermediate issues with smartphones, tablets, and accessories. Educated customers on AT&T products, promotions, features, and services. Processed activations, returns, exchanges, and payments accurately. De-escalated customer concerns and resolved issues in a professional and efficient manner. Contributed to meeting store sales and customer satisfaction goals. Maintained knowledge of current devices, systems, and AT&T policies. Complied with company procedures, security, and privacy standards.

• Greeting the customer and giving them a brief demonstration of their new vehicle
• Processing titles, trade-in information
• Arranging paperwork and insurance information
• Customer follows up and details their experience with their new vehicle

• Check in returning vehicles
• Processing and closing rental agreements
• Arranging and modifying reservations
• Customer follows up and details their experience
• Detailing rental quotes and additional information

• Clean and maintain rental vehicles
• Check in returning vehicles
• Transport customers to and from the rental branch
• Transport vehicles to repair shops and neighboring branches.

• Filed memos and documents
• Performed coordination and tracking of shipments and packages.
• Qualified leads from marketing activity to generate a new pipeline for the sales force.
• Act as the primary liaison between potential clients and the End User Group
• Updated customer information and provided monthly reports.

• Filed ticket orders and drawings
• Performed lead generation campaign setup, coordination, tracking, and reporting
• Qualified leads from marketing activity to create a new pipeline for the sales force.
• Act as the primary liaison between potential clients and the End User Group
• Billing and payroll
• Data entry of new work orders
• Assisted customers with questions about custom metalwork and pricing.

• Assisted Cardholders with card activations
• Maintained customer records by updating account information
• Resolved service problems by clarifying the customer's complaint
• Determined the cause of the problems by selecting and explaining the best solution to solve the problem;
• I expedited corrections and adjustments and followed up to ensure resolution.
• Balance inquiries, ordering replacement cards, verifying mailing addresses
• Updated data entry and emailing important documents.

• Down-stocking and up-stocking products
• Recovery around the food department
• Assisted Managers in certain assignments around the warehouse

• Sold the latest electronics, from iPods, HDTVs, gaming consoles, and movies.
• Carry out daily inventory checks and stocking new products
• Priced the new products
• Assisted customers with inquiries and always was updated on product knowledge
• Up-sold warranties for electronics
• Had to meet monthly revenue goals set by corporate

• Assisted and worked directly with the Administrative Manager
• Filed and arranged documents and correspondence
• Communicating and arranging meetings with potential investors, clients, and associates
• Data entry and emailed memos