Summary
Overview
Work History
Education
Skills
Timeline
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JonQuez Edwards

Columbia,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Footlocker.com Inc.
12.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Stock Manager

Footlocker, Footlocker
11.2020 - 12.2023
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Crew Member

Wendy's
05.2019 - 08.2019

Education

Coastal Carolina Community College
Jacksonville, NC

High School Diploma -

Jacksonville HS
Jacksonville, NC
06.2019

Skills

  • Employee Performance Evaluations
  • Task Delegation
  • Recruiting and interviewing
  • Employee Scheduling
  • Operations Management
  • Product and service knowledge
  • Recruitment and hiring
  • Sales Growth
  • Hiring and Training
  • Training and Development

Timeline

Assistant Manager

Footlocker.com Inc.
12.2023 - Current

Stock Manager

Footlocker, Footlocker
11.2020 - 12.2023

Crew Member

Wendy's
05.2019 - 08.2019

Coastal Carolina Community College

High School Diploma -

Jacksonville HS

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JonQuez Edwards