Tela Davis
221 Trumbull Street,CT
Summary
Adept at elevating customer experiences, I honed my expertise in customer satisfaction and POS system operation at Target, among other roles. Known for reliability and exceptional service, I consistently exceeded customer expectations, enhancing loyalty and streamlining transactions. My proactive approach in resolving complaints and mastering cash management significantly contributed to operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Target
07.2023 - 06.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Retail Sales Associate Cashier
Danice Clothing Store
04.2023 - 09.2023
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit card and debit payments via Type systems, providing accurate charges and credits.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Connected with customers to support positive transaction experiences and address service concerns.
- Participated in regular training sessions to stay current on new products and retail best practices.
Concessions Cashier
Legends Hospitality
01.2022 - 02.2023
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
East Hartford High School
East Hartford, CTSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Cash handling expertise
- Customer Focus
- Product Knowledge
- POS System Operation
- Refund handling
- Payment Collection
- Up-selling techniques
- Customer Relationship Management (CRM)
Timeline
Customer Service Cashier
Target
07.2023 - 06.2024
Retail Sales Associate Cashier
Danice Clothing Store
04.2023 - 09.2023
Concessions Cashier
Legends Hospitality
01.2022 - 02.2023
East Hartford High School