Jontagia Knight
Nashville,TN
Summary
Dynamic Customer Service Representative with a proven track record in hospitality excelling in communication and problem-solving. Adept at enhancing customer satisfaction through effective support and organizational skills. Recognized for maintaining an efficient front desk and accurately managing data entry, contributing to a welcoming environment and streamlined operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dukos
2025.01 - Current
- Provide professional and friendly customer service to customers and visitors.
- Answer and direct phone calls while maintaining professional phone etiquette.
- Respond to customer questions, concerns, and requests in a timely manner.
- Assist with daily reception and administrative responsibilities.
- Enter and maintain customer information accurately.
- Support customers with services, scheduling, and general inquiries.
- Maintain an organized and welcoming front-desk environment.
- Use strong communication and problem-solving skills to help resolve customer concerns.
- Assist with sales and customer service activities as needed.
Receptionist Manager
Makeshift
2023.03 - 2025.01
- Customer Service
- Front Desk Operations
- Professional Phone Etiquette
- Answering and Directing Phone Calls
- Appointment Scheduling
- Calendar Management
- Customer Check-In and Check-Out
- Data Entry
- Computer Skills
- Microsoft Office
- Email Correspondence
- Filing and Recordkeeping
- Cash Handling
- Sales Support
- Customer Support
- Conflict Resolution
- Problem Solving
- Multitasking
- Organization
- Attention to Detail
- Professional Communication
- Time Management
- Maintaining Confidentiality
- Greeting Customers and Visitors
Sales Associate Manager
Walgreens
2020.04 - 2024.11
- Sales & Upselling
- Product Knowledge
- Customer Support
- Building Customer Relationships
- Communication Skills
- Active Listening
- Cash Handling
- Point-of-Sale (POS) Systems
- Processing Transactions
- Handling Customer Questions
- Product Recommendations
- Meeting Sales Goals
- Cross-Selling
- Merchandising
- Inventory Management
- Stocking & Replenishment
Education
Nursing
Tennessee College of Applied Technology
NashvilleLicensed Aesthetician -
Tennessee College of Applied Technology
Nashville, TN09.2020
High School Diploma -
East Nashville Magnet High School
Nashville, TN05.2017
Skills
- Customer Service
- Customer Support
- Communication
- Sales
- Phone Etiquette
- Data Entry
- Computer Operations
- Organizational Skills
- Attention to Detail
- Problem Solving
- Front Desk Reception
- Professional Communication
- Administrative Support
- Multitasking
Timeline
Customer Service Representative
Dukos
2025.01 - Current
Receptionist Manager
Makeshift
2023.03 - 2025.01
Sales Associate Manager
Walgreens
2020.04 - 2024.11
Nursing
Tennessee College of Applied Technology
Licensed Aesthetician -
Tennessee College of Applied Technology
High School Diploma -
East Nashville Magnet High School