Jontel Leek
Minneapolis,MN
Summary
Highly motivated and dedicated individual with 6 years of experience providing comprehensive care to a diverse population using motivational interviewing. Compassionate, reliable, and a team player who can learn new tasks and execute them seamlessly. Recognized multiple years by my employer for my dedication to my work, which includes leadership, hard work, and integrity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Case Manager / Systems Navigator
Guild
05.2022 - Current
- Utilize comprehensive knowledge of available mental, substance, and physical health resources to assist clients effectively.
- Identify potential risks to clients' well-being and implement appropriate strategies to minimize these risks.
- Understand and apply relevant laws, rules, and policies affecting service delivery to individuals.
- Engage clients effectively, providing coaching tailored to their needs and those of their support network.
- Conduct thorough initial assessments and create preliminary action plans for each client based on their individual needs.
- Monitored progress of clients, adjusting interventions to ensure optimal outcomes.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Receptionist
Guild
2018 - 05.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to enhance workflow and service delivery.
- Developed and maintained filing systems for confidential documents and client records.
- Trained new staff on reception protocols and customer service best practices.
- Implemented office organization strategies, improving overall efficiency of daily tasks.
- Handled multi-line phone system, directing calls to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Lead Paralegal
Guardian Resources / Johnson Law Group
02.2016 - 05.2018
- Prepare financial reports for lead agents/advisors
- Review and assign dictations in CRM
- Proofread and correct legal documents
- Run reports and provide to agents/advisors
- Document all reports provided to agents/advisors in CRM under client profile
- Scan all documents received from agents/advisors in CRM under client profile
- Plan and schedule travel arrangements for sales team members and executives
- Monitor stock of office materials and order as needed
- Providing administrative support to lawyer and enhance office effectiveness
Resident Assistant
Clare Housing
09.2017 - 12.2017
- To provide direct care and support to all residents
- Communicate with staff verbally and electronically
- Access client's mental, physical, emotional, and chemical health needs
- Manage the front desk independently, monitor security cameras, register all visitors and maintain building safety and security
Education
College - Medical Assisting
Everest Medical School
Marietta, GA05.2015
Technical College - Law
Georgia Institute of Technology-Main Campus
Atlanta, GA05.2010
High School Diploma -
Richfield High School
Richfield, MN06.2008
Skills
- Case Management
- Microsoft Outlook
- Mental Health
- Communication
- Microsoft Office
- Clerical experience
- Law office
- Legal administrative experience
Certification
- QMHP Certification
- First Aid Certification
Timeline
Case Manager / Systems Navigator
Guild
05.2022 - Current
Resident Assistant
Clare Housing
09.2017 - 12.2017
Lead Paralegal
Guardian Resources / Johnson Law Group
02.2016 - 05.2018
Technical College - Law
Georgia Institute of Technology-Main Campus
Receptionist
Guild
2018 - 05.2022
College - Medical Assisting
Everest Medical School
High School Diploma -
Richfield High School