Summary
Overview
Work History
Education
Skills
Timeline
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Jonterrica Bonnett

Shreveport,LA

Summary

Accomplished Branch Manager with a proven track record at Hertz Car Rental, excelling in branch operations management and fostering robust customer relationships. Spearheaded initiatives that significantly enhanced service quality, leading to increased customer satisfaction and revenue growth. Expert in team supervision and coaching, adept at driving business development and operational efficiency.

Overview

18
18
years of professional experience

Work History

Branch Manager

Hertz Car Rental
01.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Front End Supervisor

The Home Depot Inc
01.2017 - 01.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Oversaw 3 managers on the front end daily

Assistant Store Manager

Mcdonald
05.2007 - 01.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA
05-2009

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Staff management
  • Training and development
  • Staff recruitment
  • Interviewing and hiring
  • Business development expertise

Timeline

Branch Manager

Hertz Car Rental
01.2021 - Current

Front End Supervisor

The Home Depot Inc
01.2017 - 01.2021

Assistant Store Manager

Mcdonald
05.2007 - 01.2017

High School Diploma -

Captain Shreve High School

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Jonterrica Bonnett