JOÃO JONAS MONTESSO
Brooklyn
Summary
Fine dining server with extensive experience in luxury dining environments. Known for delivering personalized guest experiences and expertly guiding menu and wine selections. Multilingual communicator fluent in English, Spanish, and Portuguese, dedicated to maintaining high service standards and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Mamo Italian Restaurant
SoHo
09.2025 - Current
- Enhanced dining experience through tailored menu selections and expert wine recommendations, contributing to guest enjoyment
- Delivered refined, personalized service, elevating guest satisfaction in high-end dining environment
- Maintained precision and attention to detail while managing multiple tables, ensuring timely service and guest satisfaction
Server
Industry Kitchen
Fidi
06.2024 - 11.2025
- Delivered polished service in high-volume setting, enhancing guest experience
- Ensured guest satisfaction through meticulous attention to detail and professional interactions
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Managed dining area cleanliness and organization throughout shifts.
Server / Bartender
Pando Park
Noma
11.2023 - 08.2024
- Provided attentive service prioritizing guest satisfaction
- Supported training of staff on service standards to enhance team performance
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new staff on restaurant procedures and service standards.
- Managed dining area setup and ensured cleanliness throughout shifts.
Maitre dʼ
Terraço Itália
11.2021 - 01.2023
- Led front-of-house operations, enhancing guest experience in prestigious fine dining restaurant
- Supervised and trained 20+ staff while coordinating upscale events for 300+ guests, ensuring seamless service delivery
- Managed dining room operations to ensure excellent guest experiences.
- Coordinated reservations and seating arrangements for efficient service flow.
- Trained and supervised staff on customer service standards and procedures.
F&B Management Trainee
W Hotel Brickell
Miami
11.2018 - 11.2019
- Trained staff across luxury hotel outlets to uphold high-end service standards.
- Assisted in daily hotel operations to ensure guest satisfaction and smooth functionality.
- Coordinated staff schedules to optimize coverage during peak service times.
- Conducted training sessions for new employees on hotel policies and procedures.
Education
Bachelorʼs - Hospitality
Unioeste
BrazilSkills
- Fine Dining Service
- Guest Relations
- Wine Pairing
- Attention to Detail
- Upselling
- POS Systems
Languages
- English
- Spanish
- Portuguese
Timeline
Server
Mamo Italian Restaurant
09.2025 - Current
Server
Industry Kitchen
06.2024 - 11.2025
Server / Bartender
Pando Park
11.2023 - 08.2024
Maitre dʼ
Terraço Itália
11.2021 - 01.2023
F&B Management Trainee
W Hotel Brickell
11.2018 - 11.2019
Bachelorʼs - Hospitality
Unioeste