Joo Bin Ahn
Chatham,NJ
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
Work History
LEADER
PRWT
11.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Trained employees on image review and assigned duties.
- Created and managed project plans, timelines and budgets.
- Managed the daily operations of 90 employees in an image review facility, cultivating an inspiring environment to enhance employee engagement and optimize performance.
Lead
Transcore
05.2022 - 07.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supervised 158 clerks in providing excellent customer service to callers requiring assistance for billing and payment issues.
- Developed process controls and metrics for daily management of call center.
- Created team rotations to man center effectively during peak hours.
Manager
Strand Cleaners
03.2018 - 11.2021
- Interacted with an average of 50-100 customers daily, providing exceptional service and support.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits, and money logs.
- Matched purchase orders with invoices and recorded necessary information.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Bachelor of Arts -
John Jay College of Criminal Justice
New York, NY05-2017
Skills
- Continuous improvements
- Recruitment and hiring
- Incidents management
- Strategic planning
- Expense control
- Relationship building
- Team building
- Goal setting
- Quality assurance controls
- Payroll, time, and attendance
- Staff education
- Conflict resolution
Languages
Korean
Native or Bilingual
Timeline
LEADER
PRWT
11.2023 - Current
Lead
Transcore
05.2022 - 07.2023
Manager
Strand Cleaners
03.2018 - 11.2021
Bachelor of Arts -
John Jay College of Criminal Justice
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